IT Technician I (Onsite - Olympia)

Intelligent Technical Solutions; Olympia (WA); On-site; USD 2,801,000 - 3,647,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per)

Job summary

Intelligent Technical Solutions is seeking a Technician I to provide onsite and remote IT support, ensuring clients receive top-tier technical assistance. You will handle OS, printer, and application issues, perform PC deployments, and support MSP-driven environments.

The role emphasizes customer service, detail orientation, and collaboration with clients across office and client sites in the Washington state area.

Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues of any kind.
• Resolve printer issues of any kind.
• Resolve standard business application (Office, etc.) issues of any kind.
• Resolve line-of-business application issues (SAGE ERP, QuickBooks) and vendor-supported niche apps.
• Perform basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

Application troubleshooting

PC deployments/imaging

User profile management

Office 365

MS Office

Adobe

Active Directory

Backup software

Endpoint cybersecurity

Mobile devices support

Business applications

MSP experience

Tools

SAGE ERP

QuickBooks

Job description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.


• Printer issues of any kind.


• Standard business application (Office, etc.) issues of any kind.


• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.


• Basic networking troubleshooting related to desktop connectivity.


• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Willing to work full-time on-site, either at the company office or client locations as required.


• Experience with Windows and Mac OS troubleshooting.


• Prior experience in Helpdesk support or a similar role.


• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.


• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.


• Experience with Managed Service Providers (MSPs) is highly desirable.


• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's:

• Utilization: The percentage of time that you are on the clock and billing time to client tickets.


• CSAT: Scores filled out by clients using the rating system in tickets.


• Quality Score: Assessments performed by the training and quality team.


• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Compensation:

Pay rates start at $20.33/hr up to $26.47/hr and vary by experience and location.

Benefits:

• Medical Insurance Plan.


• Dental & Vision.


• Life Insurance.


• Disability Coverage.


• Paid Time Off (starts at 15 days per year).


• Maternity/Paternity Leave.


• Paid US Holiday.


• Retirement Plan.


• Salary Advancement/Loan.


• Health & Wellness Program.


• Company-paid training and certification.


• Supplemental Life Insurance (Employee-paid).


• Supplemental Health Plans (Employee-paid).

Fraud Alert – Recruitment Scams:

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

• ITS does not request payment or financial information at any stage of the hiring process.


• Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.


• We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.


• If you receive suspicious messages or requests, do not engage. Report them to [e-mail].


• All verified job openings are posted here: https://www.itsasap.com/job-openings