IT Technician I — On-Site Windows & EHR Support

Cahn Capital Corp.; Richmond (VA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid PTO from Day 1

Job summary

Capital Area Health Network (CAHN) in Richmond, VA, is seeking an IT Technician I to provide hands‑on technical support and maintain the organization’s technology infrastructure. This on‑site role covers staff support, hardware/software maintenance, and collaboration on cybersecurity and HIPAA compliance.

The ideal candidate has an Associate’s degree in IT (or equivalent), A+ certification, and experience with Windows and Microsoft 365 environments, plus familiarity with EHR systems such as

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• A+ Certification required.
• Experience supporting Windows and Microsoft 365 environments.

Responsibilities

• Provide technical support to staff via phone, email, chat, and in person.
• Troubleshoot, repair, and maintain computer hardware, software, and mobile devices.
• Configure and deploy desktops, laptops, VoIP phones, and other technology equipment.
• Support Microsoft Windows, Microsoft 365, and third-party applications.
• Assist with cybersecurity efforts, HIPAA compliance, and staff education.
• Maintain system documentation, procedures, and inventory records.
• Collaborate with the IT Manager to support network infrastructure and security.

Skills

Problem-solving

Communication

Customer service

Education

Associate's degree in IT or related field

A+ Certification

Tools

Windows

Microsoft 365

Job description

Capital Area Health Network (CAHN) in Richmond, VA, is seeking an IT Technician I to provide hands‑on technical support and maintain the organization’s technology infrastructure. This on‑site role covers staff support, hardware/software maintenance, and collaboration on cybersecurity and HIPAA compliance.

The ideal candidate has an Associate’s degree in IT (or equivalent), A+ certification, and experience with Windows and Microsoft 365 environments, plus familiarity with EHR systems such as