IT Technician: Helpdesk & Field Network Support

Brooklyn Bureau of Community Services, Inc; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Brooklyn Bureau of Community Services, Inc. is seeking a full-time IT Help Desk Specialist to support staff with computer, network, and email issues across multiple Brooklyn locations. The role requires taking initiative and performing well under pressure.

The ideal candidate will have experience in a Windows environment, familiarity with Active Directory, and basic networking skills, with A+ certification considered a plus.

Qualifications

• High school diploma or equivalent required; Associates degree preferred.
• Experience in Windows environment is required.
• A+ Certification is a plus.

Responsibilities

• Assist staff in using computers, network and e-mail.
• Answer & resolve help desk requests in a timely matter.
• Traveling to offices located throughout Brooklyn to resolve issues.
• Perform daily backup and maintenance on the servers.
• Update and maintain inventory of hardware & purchases.
• Create new users in email & active directory.
• Other tasks as may be required.

Skills

Help desk

Windows environment

Active Directory

Networking basics (TCP/IP DNS DHCP)

VOIP

Customer service

Education

High school diploma or equivalent

Associates Degree preferred

Tools

Windows Server 2012

Windows 11

Microsoft Office 2016+

TCP/IP DNS DHCP

Cisco Meraki

Backup Systems

Job description

Brooklyn Bureau of Community Services, Inc. is seeking a full-time IT Help Desk Specialist to support staff with computer, network, and email issues across multiple Brooklyn locations. The role requires taking initiative and performing well under pressure.

The ideal candidate will have experience in a Windows environment, familiarity with Active Directory, and basic networking skills, with A+ certification considered a plus.