Information Technology Technician

Brooklyn Bureau of Community Services, Inc; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Brooklyn Community Services is seeking a IT Support/Help Desk position to assist staff with computers, networks, and email. You will travel to various Brooklyn offices to resolve issues and perform routine server backups, inventory updates, and user provisioning.

Requirements include a high school diploma or equivalent, Windows experience, and familiarity with Windows Server, Office, and network services. A+ certification is a plus.

Qualifications

• High school diploma or equivalent is required.
• Associates Degree preferred to support IT operations.
• Experience in Windows environment is required.
• Proficiency with hardware and software including Windows Server, Office, TCP/IP, DNS/DHCP, VOIP, backups, and Meraki is expected.
• A+ Certification is a plus.

Responsibilities

• Assist staff in using computers, network and e-mail.
• Answer and resolve help desk requests in a timely manner.
• Travel to offices located throughout Brooklyn to resolve issues.
• Perform daily backup and maintenance on servers as needed.
• Update and maintain inventory of hardware and purchases.
• Create new users in email and Active Directory.
• Other tasks as may be required.

Skills

Customer service

Education

High school diploma or equivalent

Associates Degree preferred

A+ Certification considered

Tools

Windows Server 2012

Windows 11

Microsoft Office 2016+

TCP/IP

DNS/DHCP

VOIP

Backup Systems

Cisco Meraki

Job description

Career Opportunities with Brooklyn Bureau of Community Service (inc)

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Locations: 151 Lawrence Street, Brooklyn, NY

Hours: Full-time Monday - Friday 35 hours per week

Brooklyn Community Services is one of Brooklyn’s first and largest non-sectarian social services agencies. With 28+ sites and 400 employees serving more than 20,000 individuals annually. BCS is committed to a broad and diverse range of services including prevention of foster care placement; crisis intervention; early childhood and after school education; and vocational training, job placement, and clinical services to adults with physical and developmental disabilities, and histories of mental illness.

Position Summary:

Work closely with the IT Director on various projects. Troubleshoot and resolve PC hardware/software, printers, and network related problems throughout the agency. This position requires taking the initiative and being able to perform well under the pressure.

Responsibilities:

• Assist staff in using computers, network and e-mail
• Answer & resolve help desk requests in a timely matter
• Traveling to offices located throughout Brooklyn to resolve issues
• Perform daily backup and maintenance (as needed) on the servers
• Update and maintain inventory of hardware & purchases
• Create new users in email & active directory
• Other tasks as may be required

Qualifications Required:

High school diploma or equivalent required, Associates Degree preferred

Strong interpersonal and customer service skills required.

Experience in Windows environment required.

Proficient with computer hardware and software including (But not limited to) Windows Server 2012, Windows 11, Microsoft Office 2016 and better, TCP/IP, DNS and DHCP servers, VOIP, Backup Systems, Cisco Meraki.

A+ Certification is a plus.

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.