Information Technology Technician

Brooklyn Bureau of Community Services, Inc; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Brooklyn Bureau of Community Services, Inc. is seeking a full-time IT Help Desk Specialist to support staff with computer, network, and email issues across multiple Brooklyn locations. The role requires taking initiative and performing well under pressure.

The ideal candidate will have experience in a Windows environment, familiarity with Active Directory, and basic networking skills, with A+ certification considered a plus.

Qualifications

• High school diploma or equivalent required; Associates degree preferred.
• Experience in Windows environment is required.
• A+ Certification is a plus.

Responsibilities

• Assist staff in using computers, network and e-mail.
• Answer & resolve help desk requests in a timely matter.
• Traveling to offices located throughout Brooklyn to resolve issues.
• Perform daily backup and maintenance on the servers.
• Update and maintain inventory of hardware & purchases.
• Create new users in email & active directory.
• Other tasks as may be required.

Skills

Help desk

Windows environment

Active Directory

Networking basics (TCP/IP DNS DHCP)

VOIP

Customer service

Education

High school diploma or equivalent

Associates Degree preferred

Tools

Windows Server 2012

Windows 11

Microsoft Office 2016+

TCP/IP DNS DHCP

Cisco Meraki

Backup Systems

Job description

Career Opportunities with Brooklyn Bureau of Community Service (inc)

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Locations: 151 Lawrence Street, Brooklyn, NY

Hours: Full-time Monday - Friday 35 hours per week

Brooklyn Community Services is one of Brooklyn’s first and largest non-sectarian social services agencies. With 28+ sites and 400 employees serving more than 20,000 individuals annually. BCS is committed to a broad and diverse range of services including prevention of foster care placement; crisis intervention; early childhood and after school education; and vocational training, job placement, and clinical services to adults with physical and developmental disabilities, and histories of mental illness.

Position Summary:

Work closely with the IT Director on various projects. Troubleshoot and resolve PC hardware/software, printers, and network related problems throughout the agency. This position requires taking the initiative and being able to perform well under the pressure.

Responsibilities:

• Assist staff in using computers, network and e-mail
• Answer & resolve help desk requests in a timely matter
• Traveling to offices located throughout Brooklyn to resolve issues
• Perform daily backup and maintenance (as needed) on the servers
• Update and maintain inventory of hardware & purchases
• Create new users in email & active directory
• Other tasks as may be required

Qualifications Required:

High school diploma or equivalent required, Associates Degree preferred

Strong interpersonal and customer service skills required.

Experience in Windows environment required.

Proficient with computer hardware and software including (But not limited to) Windows Server 2012, Windows 11, Microsoft Office 2016 and better, TCP/IP, DNS and DHCP servers, VOIP, Backup Systems, Cisco Meraki.

A+ Certification is a plus.

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.