Information Technology Technician

Brooklyn Community Services; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Brooklyn Community Services is seeking an IT Support Technician to troubleshoot computer, network, and printer issues across multiple Brooklyn offices. You will assist staff with computers, networks, and email, ensuring timely help-desk resolutions.

The role requires a strong customer-service mindset, Windows environment experience, and willingness to travel to sites as needed. A+ is a plus and qualifications include a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent; associates degree preferred.
• Strong interpersonal and customer service skills.
• Experience in Windows environment.
• Proficient with Windows Server 2012, Windows 11, Office 2016+, TCP/IP, DNS, DHCP, VOIP, backups and Cisco Meraki.

Responsibilities

• Troubleshoot computer, network & printer problems.
• Assist staff in using computers, network and e-mail.
• Answer & resolve help desk requests promptly.
• Travel to Brooklyn offices to resolve issues.
• Perform daily backup and maintenance on servers.
• Update and maintain inventory of hardware & purchases.
• Create new users in email & Active Directory.
• Other tasks as may be required.

Skills

Troubleshooting IT issues

Customer service

Interpersonal skills

IT support

Education

High school diploma

Associates degree preferred

Tools

Windows Server 2012

Windows 11

Microsoft Office 2016+

TCP/IP

DNS

DHCP

VOIP

Backup Systems

Cisco Meraki

Job description

Locations: 151 Lawrence Street, Brooklyn, NY

Hours: Full-time Monday - Friday 35 hours per week

Salary: $50,000 - $50,000

Brooklyn Community Services is one of Brooklyn’s first and largest non-sectarian social services agencies. With 28+ sites and 400 employees serving more than 20,000 individuals annually. BCS is committed to a broad and diverse range of services including prevention of foster care placement; crisis intervention; early childhood and after school education; and vocational training, job placement, and clinical services to adults with physical and developmental disabilities, and histories of mental illness.

Position Summary

Work closely with the IT Director on various projects. Troubleshoot and resolve PC hardware/software, printers, and network related problems throughout the agency. This position requires taking the initiative and being able to perform well under the pressure.

Responsibilities

• Troubleshoot computer, network & printer problems
• Assist staff in using computers, network and e-mail
• Answer & resolve help desk requests in a timely matter
• Traveling to offices located throughout Brooklyn to resolve issues
• Perform daily backup and maintenance (as needed) on the servers
• Update and maintain inventory of hardware & purchases
• Create new users in email & active directory
• Other tasks as may be required

Qualifications Required

High school diploma or equivalent required, Associates Degree preferred

Strong Interpersonal And Customer Service Skills Required.

Experience in Windows environment required.

Proficient with computer hardware and software including (But not limited to) Windows Server 2012, Windows 11, Microsoft Office 2016 and better, TCP/IP, DNS and DHCP servers, VOIP, Backup Systems, Cisco Meraki.

A+ Certification is a plus.

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.