IT TECHNICIAN - HELP DESK SUPPORT

Siouxland Community Health Center; Sioux City (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

Siouxland Community Health Center is seeking an IT Technician – Help Desk Support to provide responsive end‑user support, maintain clinic IT systems, and help secure devices and networks.

The successful candidate will have an Associate's degree in IT/MIS (Bachelor's preferred), programming skills with MS Access, and strong communication and troubleshooting abilities to support a diverse user base within a health care environment. This is a full-time on-site role.

Qualifications

• Associates Degree in Information Technology, MIS or related field; Bachelor's preferred.
• Programming skills and/or experience with Microsoft Access.
• Strong organizational, communication (oral and written), presentation and interpersonal skills.
• Experience in computer trouble-shooting and problem-solving.
• Experience with a variety of computer applications.
• Knowledge and experience with Windows Server, Windows XP/7/10 Pro, Exchange Server.

Responsibilities

• Develop, implement, design and set-up computer programs, applications, systems, databases and forms.
• Maintain, support and troubleshoot key software systems.
• Maintain, troubleshoot and secure computer equipment and printers.
• Monitor and maintain the clinic's security system and manage security keys.
• Assign resources to staff (email, long distance code, log-in, etc.).
• Maintain configuration of clinic-wide operating systems.
• Anticipate and troubleshoot problems and system failures across networks and web services.
• Coordinate and monitor IT systems and repairs.

Skills

Programming skills

MS Access

Written communication

Interpersonal skills

Troubleshooting

Organizational skills

Education

Associate's Degree in Information Technology / MIS or related field

Bachelor's degree preferred

Tools

Windows Server

Windows XP/7/10

Exchange Server

Job description

Siouxland Community Health Center has an opening for:

IT Technician - Help Desk Support

1-Full-Time

Successful candidate must have solid experience & advanced knowledge of:

• Associates Degree in Information Technology, MIS or related field. Bachelor's preferred.
• Programming skills and/or previous work in Microsoft Access.
• Strong organizational, communication (oral and written), presentation, and interpersonal skills.
• Previous experience in computer trouble-shooting and problem-solving required.
• Previous experience with a variety of computer applications required.
• Knowledge and experience with Windows server, Windows XP/7/10 Professional, Exchange Server.

Successful candidate must be able to perform primary functions of position:

• Develop, implement, design and set-up computer programs, applications, systems, databases and forms.
• Maintain, support and trouble-shoot key software systems.
• Maintain, trouble-shoot, and secure computer equipment and printers.
• Monitor and maintain security system and assign security keys.
• Assign applicable resources to staff (email, long distance code, computer log-on, etc.).
• Maintain configuration of all clinic-wide operating systems.
• Anticipate and troubleshoot problems and system failures with all networks and web services.
• Coordinate and monitor IS technical systems and repairs.
• These functions are not all inclusive.

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state, or local laws.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.