IT Technician, Gate City Casino

Delaware North; Nashua (NH); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming seeks an on-site IT Technician to support Gate City Casino and the Sheraton Nashua in Nashua, NH. You will assist with end-user devices, software, networks, and infrastructure, focusing on evenings, nights, weekends, and holidays.

You will manage tickets in ServiceNow, escalate complex issues, and contribute to technology projects while ensuring reliable operations for casino and hotel teams.

Qualifications

• 1+ year of hands-on IT support or help desk experience.
• Experience using an IT service-management or ticketing platform is a plus.
• Working knowledge of Windows, Microsoft 365, and basic network troubleshooting.

Responsibilities

• Provide frontline technical support for casino and hotel teams during assigned shifts.
• Troubleshoot desktops, laptops, printers, scanners, mobile devices, and network connectivity.
• Create, update, and close tickets in ServiceNow and track resolutions.

Skills

Help desk

Ticketing systems

Windows knowledge

End-user hardware

Network basics

Tools

ServiceNow

Job description

The opportunity

Delaware North Gaming is hiring a full-time IT Technician to join our growing technology team supporting Gate City Casino and the Sheraton Nashua in Nashua, New Hampshire. If you enjoy troubleshooting and supporting technology across applications, data, communications, hardware, networks, and end-user systems, this could be the collaborative team for you. In this role, you will provide first-level, onsite technical support for casino and hotel operations, with a primary schedule focus on evenings, nights, weekends, and holidays. You will also have the opportunity to contribute to exciting technology projects. You will manage support work through the IT ticketing system, resolve issues within scope, and escape higher-impact or specialized issues to the appropriate resource.

• Schedule flexibility is required, including availability weekends, and holidays.

The opportunity

Delaware North Gaming is hiring a full-time IT Technician to join our growing technology team supporting Gate City Casino and the Sheraton Nashua in Nashua, New Hampshire. If you enjoy troubleshooting and supporting technology across applications, data, communications, hardware, networks, and end-user systems, this could be the collaborative team for you. In this role, you will provide first-level, onsite technical support for casino and hotel operations, with a primary schedule focus on evenings, nights, weekends, and holidays. You will also have the opportunity to contribute to exciting technology projects. You will manage support work through the IT ticketing system, resolve issues within scope, and escape higher-impact or specialized issues to the appropriate resource.

• Schedule flexibility is required, including availability weekends, and holidays.

Pay

$25.00 - $27.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What We Offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Provide frontline technical support for casino and hotel team members and operational departments during assigned shifts
• Troubleshoot and support desktops, laptops, monitors, printers, scanners, mobile devices, peripherals, user accounts, approved software, network connectivity, and other property technology within the role’s scope
• Respond promptly to incidents and service requests that could affect casino operations, guest service, employee productivity, or the availability of business systems
• Create or maintain a ticket for all support work, including walk-up requests, telephone calls, monitoring alerts, assigned tasks, and issues identified during rounds
• Document the problem, business impact, troubleshooting performed, actions taken, user communications, resolution, and follow-up requirements in each ticket
• Actively maintain the assigned ServiceNow queue by reviewing new and aging tickets, updating status and notes, following up with requestors, meeting established service expectations, and closing completed work accurately
• Escalate incidents with clear technical notes, relevant evidence, impact details, and the troubleshooting already completed so the receiving team can act without unnecessary rework
• Perform routine setup, deployment, replacement, and maintenance of end-user hardware and approved software
• Follow established access-control, change-management, cybersecurity, gaming-compliance, and vendor-support procedures
• Coordinate with casino departments, corporate IT teams, gaming-system vendors, telecommunications providers, and other support partners as needed
• Participate in shift handoffs and communicate unresolved issues, operational risks, planned work, and items requiring follow-up
• Perform other technology-support duties necessary to maintain reliable casino operations

More About You

• At least one year of hands-on technical support, help-desk, desktop-support, field-support, or similar IT experience
• Experience using an IT service-management or ticketing platform; ServiceNow experience is a plus
• Experience documenting support work and managing an assigned ticket queue, including creating tickets for all work, entering useful work notes, prioritizing new and aging items, following up with requestors, maintaining accurate status and ownership, escalating when appropriate, and closing completed work accurately
• Working knowledge of Windows, Microsoft 365, user accounts, endpoint hardware, printers, scanners, peripherals, basic network troubleshooting, and common business applications
• Ability to troubleshoot methodically, communicate clearly with nontechnical users, and recognize when an issue requires escalation
• Schedule flexibility is required, including availability for weekends, and holidays.

Shift details

• Holidays
• Weekends
• Evenings as needed

Who We Are

Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.