IT Technician — Desktop & Network Support Specialist

American Advanced Management, Inc; Stockton (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Dameron Hospital Association in Stockton, CA seeks an IT Technician to provide technical support for PCs, hardware, software, and network connectivity. The role installs and configures equipment, troubleshoots desktop issues, and coordinates with department heads on moves and upgrades.

You will assist with LAN administration, user account management, cable provisioning, and ensuring a safe, compliant work environment while maintaining thorough documentation.

Qualifications

• Education: Bachelor of Computer Science or equivalent preferred.
• Heavy Customer Service background desirable.
• Exemplary past work history and strong work ethic.
• Licenses/Certificates: None

Responsibilities

• Assists with installation, configuration, maintenance, modification, and operation of Local Area Networks.
• Provide technical support and assistance to network users such as password resets and creating email accounts.
• Install PCs, software, and peripheral equipment.
• Assist with PC, network configuration and cabling.
• Assist to administer and maintain end user accounts, permissions, and access rights.
• Install, configure, and maintain network cabling and other networking equipment
• Assists with installation, configuration, maintenance and troubleshooting of network connected end-user hardware, software, and peripheral devices.
• Management of computer labs, installing any software needed for each quarter and/or special events. Travel to off-site location may be required.
• Assists with ordering software, hardware and other supplies as required for the institutional computer network, personal computer, and computer labs.
• Assists with maintenance of the phone system.
• Assist with the setup of technology for meetings, orientation/in-services, conferences, events, etc. This might require travel to an off-site location.
• May perform other duties as needed. Human Resources/Performance Improvement / Information Management
• Maintains awareness and participates in Continuous Quality Improvement (CQI) to ensure a safe patient environment.
• Attends and actively participates in team conferences and staff meetings, as assigned.
• Participates actively in orientation of new employees and on-the-job training of assigned personnel, as assigned.
• Adheres to all Dameron Hospital Association policies and procedures including but not limited to, the hospital Code of Conduct and Corporate Compliance Program, safety rules, Joint Commission standards, California Department of Public Health (CDPH) regulations and any other regulatory agency
• Provides methodology for dissemination of information providing opportunities for discussions of division problems, and orientation of new projects or procedures, as assigned.
• Performs all tasks demonstrating service excellence to both staff and customers.
• Demonstrates, supports, and models the mission, vision, values and code of conduct for Dameron Hospital Association.
• Communicates appropriately and effectively to support the department mission.

Skills

Technical support

Customer service

Network troubleshooting

Documentation

Teamwork

Effective communication

Education

Bachelor of Computer Science or equivalent

Tools

PC hardware

Networking equipment

Help desk software

Job description

Dameron Hospital Association in Stockton, CA seeks an IT Technician to provide technical support for PCs, hardware, software, and network connectivity. The role installs and configures equipment, troubleshoots desktop issues, and coordinates with department heads on moves and upgrades.

You will assist with LAN administration, user account management, cable provisioning, and ensuring a safe, compliant work environment while maintaining thorough documentation.