IT Technician

Revel Staffing; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Revel Staffing is seeking an IT Help Desk Professional to provide first-line technical support for clinical and administrative staff. You will handle password resets, EMR/EHR access issues, VPN, email, and device troubleshooting while documenting steps in the ticketing system and following established procedures.

The role requires basic Windows knowledge, HIPAA compliance, and strong communication skills, with a focus on confidential handling of information and professional, patient service

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training required.
• 1+ year of IT help desk, service desk, technical support, or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure.
• Strong attention to detail and ability to accurately document support activity.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including: password resets and account lockouts; EMR/EHR access issues; VPN, email, and connectivity problems; basic software/hardware troubleshooting.
• Follow documented procedures, knowledge base articles, and internal support workflows.
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
• Provide professional, patient, and customer-focused support to users of varying technical skill levels.
• Maintain strict confidentiality and protect patient, employee, and organizational data per HIPAA and company policies.
• Support increased ticket and call volume during peak periods, system updates, and special projects.
• Assist with basic user account setup, access changes, and application support as needed.

Skills

Verbal and written communication

Customer service mindset

Attention to detail

Discretion with confidential data

Calm under pressure

Education

High school diploma or GED

Tools

Windows OS

VPN client

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion