IT Technician

Loews Hotels & Co; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Complimentary meals

Team member rates

Job summary

Loews Miami Beach Hotel in South Beach is seeking a motivated IT Technician to support daily hotel technology systems, including POS and retail platforms, to ensure seamless operations for guests and Team Members while upholding service standards.

You will maintain Micros systems, troubleshoot hardware and software issues, perform preventive maintenance on IT equipment, provide weekend coverage as part of a seven‑day IT schedule, and collaborate with other departments to minimize downtime.

Qualifications

• Experience supporting Retail POS and F&B POS systems (Micros).
• Knowledge of Windows OS and Mac OS.
• Strong troubleshooting and customer service skills.

Responsibilities

• Support the operation and maintenance of POS systems (hardware and software).
• Maintain Micros systems, including database corrections, menu configuration changes and historical data retention.
• Troubleshoot, repair, or replace non-operational equipment across POS and retail systems.
• Maintain retail systems in partnership with retail management to ensure proper configuration and functionality.

Skills

Technically Proficient

Solution-Oriented

Detail-Focused

Clear Communicator

Service-Driven Team Player

Veterans and military spousesencourag

Tools

Micros

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here;

you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

We are seeking a motivated and technically skilled IT Technician to support the daily operation of hotel technology systems. In this role, you will provide hands‑on technical support, maintain critical POS and retail systems, and troubleshoot hardware and software issues to ensure seamless operations. This position is ideal for a service‑driven technology professional who thrives in a fast‑paced hospitality environment and is committed to delivering exceptional support to both guests and team members.

Who You Are:

• Technically Proficient - You have a solid understanding of computer systems, networks, and software applications, enabling you to diagnose and resolve issues efficiently.

• Solution‑Oriented - You approach challenges with a strong troubleshooting mindset and respond quickly to minimize downtime and operational impact.

• Detail‑Focused - You demonstrate precision in system maintenance, documentation, and data handling, recognizing that small issues can have significant consequences.

• Clear Communicator - You can confidently explain technical concepts to non‑technical users and provide clear, helpful guidance.

• Service‑Driven Team Player - You are patient, approachable, and committed to delivering timely, high‑quality support while promoting teamwork and professionalism.

• Veterans and military spouses are encouraged to apply.

What You'll Do:

Systems & Technical Support

• Support the operation and maintenance of POS systems, including both hardware and software components.

• Maintain and administer Micros systems, including database corrections, menu configuration changes, and historical data retention.

• Troubleshoot, repair, or replace non‑operational and defective equipment across POS and retail systems.

• Maintain retail systems in partnership with retail management to ensure proper configuration and functionality.

Maintenance & Asset Management

• Establish and conduct preventive maintenance schedules for printers, PCs, and related systems.

• Collect and manage hardware inventory, comparing physical assets to automated inventory records.

• Maintain cleanliness and proper condition of all IT equipment and work areas.

Operations & Coverage

• Provide weekend support as part of a seven‑day IT coverage plan.

• Notify appropriate individuals promptly of system issues or unusual operational matters.

• Execute emergency procedures in accordance with hotel standards and support operational continuity.

Compliance, Collaboration & Service Excellence

• Administer and comply with all Loews Hotels IT policies, standards, and procedures.

• Attend required hotel meetings and training sessions and remain current on hotel information and system changes.

• Promote teamwork, professionalism, and a hospitality‑focused approach in all interactions.

• Maintain compliance with safety regulations, recycling initiatives, uniform and grooming standards, and hotel policies.

• Exercise sound judgment, adaptability, decisiveness, and the ability to multitask in a dynamic environment.

Other Responsibilities

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• Demonstrated knowledge of software and hardware operating systems, including Windows OS and Mac OS.

• Experience supporting Retail POS and F&B POS systems (Micros).

• Working knowledge of network architecture and system design.

• Strong organizational, communication, and customer service skills.