IT Technician

tsu.edu; Houston, Northern (TX, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

tsu.edu is seeking an IT support professional to provide technical assistance for servers, desktops, and laptops running Microsoft operating systems in production environments. This role also covers telecom systems and virtualization products, with an emphasis on in-house and onsite hardware and software support.

The candidate should be proficient in Active Directory, DNS/DHCP, Windows Server, and TCP/IP networks, and possess strong problem-solving and communication skills.

Qualifications

• Associate degree or higher; 2+ years IT engineering experience.
• Midlevel networking with switch/firewall/router configurations; Windows Server 2008, Terminal Server, AD, Exchange.
• Familiar with TCP/IP, WAN/LAN/Wireless; certifications like MCP/MCSA/MCDST/MOS A+/Network+ helpful but not required.

Responsibilities

• Provide in-house and onsite technical hardware and software support.
• Support of telecom systems and virtualization products used in production.
• Assist with troubleshooting and problem resolution across servers, desktops, laptops, printers, and networking gear.

Skills

Networking basics

Windows OS expertise

Active Directory

DNS/DHCP

Troubleshooting

Multitasking

Communication skills

Onsite support

After-hours availability

Education

Associate degree or higher

Tools

Windows Server 2008

Terminal Server

Exchange

MS Office 2010

Adobe products

MCP/MCSA/MCDST (helpful)

MOS A+/Network+ (helpful)

Virtualization software

Job description

SCOPE/SUMMARY:

To provide technical support to networked installation of servers, desktops, and laptops running Microsoft operating systems. This will also include technical support of the telecom systems and virtualization products being used in production.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Knowledge of backup schemas, prior use of Virtualization software in a production environment.
2. Familiar with Microsoft Server Environments, Active Directory, DNS, DHCP, file permissions, share folders, familiar with Windows XP through Windows 7, desktop troubleshooting, email setup, hardware troubleshooting, virus removal, wireless systems configuration, familiarity with antivirus programs.
3. This position will provide in-house and onsite technical hardware and software support.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associate degree or higher (or 2+ years completed at a 4 year college/university). 2 + years of IT engineering experience, at least 1 year working in an IT support environment.
• Midlevel networking skills inclusive of switch, firewall and router configurations. Experience is required with Windows Server 2008, Terminal Server, Active Directory, Exchange, Windows XP, Windows 7, PC Hardware, Printer Hardware, MS Office 2010 and Adobe products.
• Working knowledge of TCP/IP, WAN, LAN, Wireless and Fiber networks is required. Technical certifications like MCP, MCSA, MCDST, MOS A+, and Network+ are helpful but not required.
• VOIP and Cat-5 installation experience is a plus.
• Virtualization Experience is also a big plus. Crystal and SQL Experience is a huge plus but not required.
• Hardware and Software skills to troubleshoot laptops, desktops, routers, printers and other technical equipment.
• Self-Motivated with a desire and drive to work hard and grow yourself both personally and technically.
• Ability to communicate effectively, both written and orally, in a professional manner.
• Ability to multi-task, be a strong team player, and have strong organizational skills and time management skills.
• Must possess excellent problem-solving skills and an ability to find, troubleshoot, and resolve issues using whatever inside and outside resources (i.e. research) are required.
• Availability for after hour emergencies.