IT Technician

Eastridge Workforce Solutions; Fremont (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

Eastridge Workforce Solutions seeks an IT Technician to support our client, Quanta Manufacturing, at their Fremont headquarters. The role emphasizes hands-on end-user support and strong problem-solving across devices, software, and network tools.

The ideal candidate has 3–4+ years of Help Desk experience, comfort with Windows, macOS, and Linux, and proven ability to manage tickets from inception to resolution while delivering excellent customer service in a fast-paced environment.

Qualifications

• 3–4+ years of Help Desk / Service Desk experience in a corporate environment.
• Experience supporting Windows and macOS systems (Linux is a plus).
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365.
• Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.).
• Strong troubleshooting across hardware, software, printers, and networking issues.

Responsibilities

• Provide Tier 1 / Tier 2 Help Desk support in a corporate environment
• Troubleshoot hardware, software, and network issues across Windows, macOS, and Linux systems
• Manage and resolve tickets using a Service Desk ticketing system (ServiceNow, Jira, Zendesk, etc.)
• Support Microsoft 365, Teams, and SaaS applications
• Perform user account management (Active Directory, password resets, access requests)
• Assist with device imaging, deployment, onboarding/offboarding
• Troubleshoot printers, VoIP systems, AV/conference room technology, and peripherals
• Provide remote and onsite support using tools like RDP, TeamViewer, etc.
• Document troubleshooting steps and contribute to knowledge base articles
• Collaborate with IT infrastructure and engineering teams

Skills

Help Desk

Windows

macOS

Active Directory

Group Policy

Microsoft 365

Ticketing Systems

DNS/DHCP/VPN

Networking

Communication

Tools

ServiceNow

Jira

Zendesk

Job description

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a IT Technician to support our client's team.

Job Title

IT Technician

Location

Fremont, CA

Shift

1st

Pay

$24-$28/hr

Employment Type

Temp to Hire

Schedule

Mon-Fri

Job Summary

Eastridge Workforce Solutions is seeking an IT Technician with strong Help Desk experience (3–4+ years) to support our client, Quanta Manufacturing, at their Fremont headquarters.

This role is ideal for a hands-on IT professional who thrives in a fast-paced environment and enjoys solving technical issues for end users. You will serve as the frontline IT support resource, ensuring seamless day-to-day operations across systems, devices, and applications.

Essential Duties and Responsibilities

• Provide Tier 1 / Tier 2 Help Desk support in a corporate environment
• Troubleshoot hardware, software, and network issues across Windows, macOS, and Linux systems
• Manage and resolve tickets using a Service Desk ticketing system (ServiceNow, Jira, Zendesk, etc.)
• Support Microsoft 365, Teams, and SaaS applications
• Perform user account management (Active Directory, password resets, access requests)
• Assist with device imaging, deployment, onboarding/offboarding
• Troubleshoot printers, VoIP systems, AV/conference room technology, and peripherals
• Provide remote and onsite support using tools like RDP, TeamViewer, etc.
• Document troubleshooting steps and contribute to knowledge base articles
• Collaborate with IT infrastructure and engineering teams

Requirements

• 3–4+ years of strong Help Desk / Service Desk experience in a corporate environment
• Experience supporting Windows and macOS systems (Linux is a plus)
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Strong troubleshooting skills across hardware, software, printers, and networking issues
• Knowledge of DNS, DHCP, VPN, and basic networking concepts
• Excellent communication and customer service skills
• Ability to manage multiple tickets and prioritize effectively

Benefits

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements . Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge's temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions' Temporary Staff are not eligible for paid time off , unless required by applicable state law in which the position is based . However, from time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity , and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity , gender e xpression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks

Certain clients require Eastridge Workforce Solutions to perform background check s. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy

Information collected and processed as part of your candidate profile, job application, resume, and/ or any other information you choose to submit is subject to Eastridge's Privacy Policy : https://www.eastridge.com/privacy-policy , as well as Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies : https://www.eastridge.com/data-collection-notice . By applying for this position, you consent to being contacted by Eastridge Workforce Solutions and its agents or authorized service providers regarding employment opportunities, assignments, and the recruiting process. Communications may be by phone call, AI-assisted or AI-generated phone call (where permitted by law), automated text message (SMS), or email. The purposes for these communications may include, but are not limited to, confirming your interest in available opportunities, scheduling interviews, conducting initial screening conversations, and collecting information relevant to your application. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. You may opt out of receiving text messages at any time by replying "STOP" to any SMS message. For additional information regarding our text messaging practices, please review our SMS Terms and Conditions at: https://www.eastridge.com/sms-terms-and-conditions . You may opt out of receiving e-mail by clicking the "Unsubscribe" button.