IT Technician

Aetos Careers; Florida; On-site; USD 40,000 - 60,000; Full time

Job summary

Aetos Holdings Limited is seeking an IT Technician to support store-level operations across Florida. You will assist lead technicians and engineers, install and troubleshoot IT equipment, and help deploy new projects and technologies to keep systems running smoothly.

Responsibilities include configuring hardware and software, documenting work, rotating weekend support, and coordinating with vendors when needed to resolve issues quickly and reliably.

Qualifications

• Experience installing and servicing IT equipment (printers, PCs, POS terminals, routers, cameras).
• Familiarity with ticketing systems and documenting work.

Responsibilities

• Install and service IT equipment (printers, PCs, POS terminals, routers, cameras).
• Use ticketing system to record and track daily activities and resolutions.
• Escalate serious issues to vendors or third party support.
• Respond to problems on PCs, printers, monitors, and restaurant menu boards.
• Load and configure operating systems and software.
• Document all work and inventory movements (hardware relocation).
• Participate in rotational weekend support across store locations.

Job description

Job Summary

IT Technician works to provide solutions to operational problems that effect flow of business. As part of the team the Field Technician supports the lead technicians and engineers with mitigating, minimizing, and eliminating issues that impede operations; also supporting the implementation of new projects and technologies.

Main Duties and Responsibilities

• Performs routine installation, relocations, modification, or repairs of IT supported equipment (printers, PCs, POS terminals, Wi‑Fi APs, routers, NVRs, and cameras)
• Utilize ticketing system to record and track all day to day activities and steps to resolve problems
• Provides appropriate levels of narrative information as required
• Escalates serious issues to vendors or third part support
• Responds daily to defined problems arising on PCs, printers, monitors, menu boards at restaurants and other systems
• Operates diagnostic hardware and software as needed to determine and resolve problems
• Consults with senior personnel for probable solutions
• Loads and configures operating systems and software
• Installs hardware or PC components
• Documents all work performed such as utilization of items from inventory, if any hardware is moved around from one store location to the next, or if any changes are made in totality
• Works a rotational weekend where support is provided for all store locations
• Troubleshoots minor network issues as it pertains to cabling, terminations, and connectivity
• Performs other IT related issues that may be requested that are in the scope of the possessed skillset

General

• Always represent Aetos Holdings Limited and its associates in a positive manner.
• To always ensure the professional dress code and appearance whilst representing Aetos Holdings limited as set forth in the Standard Operating Procedures and Team Member Handbook.
• Lead by Example, your team is looking at you as a role model and guidance.
• Be knowledgeable with all aspects of the Employee Handbook and Standard Operating procedures
• Effectively manage time with all job functions
• Ensure a proper line of communication with direct report.