IT Technician

Datamark, Inc; El Paso (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Health Care

401k

Life Insurance

Paid Time Off

Disability Coverage

Professional Growth

Wellness Resources

Job summary

DATAMARK, Inc. is seeking an IT Technician to join a dynamic team that values teamwork, integrity, respect, and teachability.

You will perform hands-on technical work, provide user support, and help keep systems running smoothly. The role blends analytical thinking with practical installation and troubleshooting, requires strong communication and a proactive attitude, and offers opportunities for growth and collaboration across IT and business users.

Qualifications

• Associate's degree or technical degree in a computer-related field, or equivalent work experience.
• Minimum of 2 years in an IT Technician or equivalent role.
• Experience with Windows software/hardware and strong end-user support.

Responsibilities

• Provide Level 2 triage and onsite support for systems, network, and telecom.
• Plan, install, and maintain PC systems, both new and existing.
• Collaborate with end users to assess hardware and software needs.
• Manage a spare parts inventory for desktops, laptops, and peripherals.
• Install and update hardware and software across the organization.
• Train users on equipment and software for confident use.
• Contribute to continuous tech improvement on moderately complex applications.

Skills

Desktop support

Hardware installation

Software installation

Network fundamentals

Troubleshooting

User communication

End-user support

Remote support tools

Education

Associate's degree or technical degree in a computer-related field

Tools

Windows OS

PC hardware

Printers

Office 365

OneDrive

Teams

Networking basics

Remote access tools

Job description

At DATAMARK, Inc., we simplify complex business problems for large enterprises—and we do it with a team that thrives on Teamwork, Integrity, Respect, and Teachability. We're looking for an IT Technician who's ready to jump into a dynamic role that blends analytical thinking, hands-on technical work, and user support. If you're a tech-savvy problem solver who's passionate about keeping systems running smoothly and empowering users, we want you on our team!

What You'll Do:

• IT Technicians deliver Level 2 triage and onsite support for Systems, Network, and Telecom.
• Plan, install, and maintain personal computer systems—both new and existing.
• Collaborate with end users to assess hardware/software needs and deliver tailored solutions.
• Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals.
• Install and update hardware and software across the organization.
• IT Technicians train users on equipment and software to ensure confident, efficient use.
• Work on moderately complex applications and contribute to continuous tech improvement.

What You Bring:

• A proactive mindset and a passion for technology.
• Strong troubleshooting skills and a knack for solving real-world IT challenges.
• Excellent communication and a customer-first attitude.
• Experience in desktop support, hardware/software installation, and network fundamentals.

Education:

• Associate's degree or technical degree in a computer-related field, or equivalent work experience
• A minimum of 2 years in an IT Technician or equivalent role

• Strong orientation toward end-user support, with experience in Windows software and hardware

• Proficient in Microsoft Office Suite, OneDrive, and Teams
• Working knowledge of:
  • Microsoft Windows operating systems
  • PC-based application software
  • Printers, networking, and telecommunications
  • Windows system hardware and peripherals
• Skilled in using remote support tools
• Ability to diagnose and resolve hardware issues, including component-level troubleshooting and repair

• Flexibility to work early mornings, late evenings, and weekends as needed

• Excellent verbal and written communication skills

• Professional and personable demeanor when interacting with end users
• Strong attention to detail, accuracy, and dependability
• Ability to manage time effectively and complete tasks promptly

What We Offer:

• Comprehensive Health Care:Medical, dental, and vision plans
• Retirement Savings:401k
• Life Insurance:Basic, voluntary, and AD&D coverage
• Paid Time Off:time off and major holidays
• Disability Coverage:Short-term and long-term disability plans
• Professional Growth:Training and development to advance your career.
• Wellness Resources:Support for your overall well-being.
• Salary: $18.00/HR