IT Technician

Royal Electric Co.; California; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health care plan

401(k) plan

Paid time off

Tuition reimbursement

Job summary

Royal Electric Co. in Sacramento, CA, is seeking an IT Technician to support end users, deploy and manage devices, and maintain IT infrastructure at remote job sites. The role combines on-site and remote work across California, requiring strong communication and problem-solving skills.

Qualified candidates will have an IT background, Windows and Microsoft 365 proficiency, and the ability to travel. The position is non-exempt and offers benefits and a 401(k) plan.

Qualifications

• High School Diploma or GED.
• Pursuing IT degree or certificate path (A+ and/or Network+ preferred).
• 2+ years supporting a help desk or related technical support experience.
• Valid Driver’s license.

Responsibilities

• Provide exceptional IT services to Royal Electric employees.
• Document activities in the ITSM platform while meeting SLA expectations.
• Communicate issues, solutions, and escalations clearly and professionally.
• Process onboarding and offboarding while following standard operating procedures.
• Deploy, configure, and track computers, mobile devices, software, and user access.
• Manage accounts and maintain security protocols for enterprise technology.
• Provide onsite support for remote offices, including IT projects and equipment installs.
• Set up, configure, and maintain IT infrastructure at remote job sites.

Skills

Windows OS

Microsoft Office

Active Directory

Microsoft 365

Customer service

Education

High School Diploma or GED

IT degree or IT cert path (A+/Network+)

Tools

Windows Server

ITSM platform

Remote support tools

Job description

Join Team Royal!

Why Royal?

At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. We believe in transforming the culture of construction, creating a space where everyone feels they belong. We are proud to support initiatives like "Breaking Barriers," showcasing the incredible contributions of women in our industry. Breaking Barriers: Women At Work Episode 1

We are able to sustain this through our linking values of expertise, collaboration, integrity, passion, and loyalty. These values support our core purpose; to build great relationships, one project at a time!

We believe in taking care of our team. From comprehensive wellness programs to continuous learning opportunities, we invest in your growth and well-being.

One Royal Culture Short Story

We have a current opening for an IT Technician at our Sacramento, CA office.

The IT Technician is a key member of the IT team and focuses on supporting end users. The IT Technician will work with internal employees both in person and remotely with questions and problems concerning computer systems, hardware and software. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Success in the position is achieved through the following duties & responsibilities:

• Support End Users Experience
  • Provide exceptional IT services to Royal Electric employees.
  • Documenting activities in the ITSM platform while meeting SLA expectations.
  • Communicate issues, solutions, and escalations clearly and professionally.
  • Process onboarding and offboarding while following standard operating procedures.
• Device and End User Management
  • Deploy, configure, and track computers, mobile devices, software, and user access.
  • Manage accounts and maintain security protocols for enterprise technology.
  • Ensuring compliance with company IT standards, security policies, and device lifecycle management procedures
• Device and End User Management
  • Provide onsite support for remote offices, including IT projects, audits, cabling, and equipment installations.
  • Set up, configure, and maintain IT infrastructure at remote job sites, from initial deployment through ongoing support.

Education and Experience

• High School Diploma or GED Equivalent
• On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification preferred.
• 2+ years supporting a help desk or related technical support experience.
• Valid Driver’s license

Required Skills and Abilities

• Must be able to lift 50 pounds
• Proficient with the latest version of Windows and Microsoft Office
• Active Directory and Microsoft 365 experience
• Working knowledge of network and server administration, including TCP/IP, DNS, DHCP, switching, Virtualization and Windows Server.
• Must have strong communication skills in fast paced environment.
• Proficient at routing, cabling and mounting equipment
• Ability to explain technical issues and solutions to non-technical users.
• Ability to travel to locations across California.

Safety & Physical Requirements

• Must wear proper PPE while on jobsites.
• Must comply with all safety standards and procedures.
• Sit, stand, and walk during the duration of the workday.
• Will lift, carry, push, pull, kneel, crouch, and reach.
• Must be able to lift up to 50 pounds
• Ability to operate hand tools safely

Salary Range

$28.00/hour - $31.00/hour

• This is a non-exempt/hourly position

We offer competitive wages plus benefits and 401(k).

Royal is proud to be an equal opportunity workplace.

Individuals seeking employment at Royal are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We utilize E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. E-Verify Link: http://www.uscis.gov/e-verify/employees

We promote a drug free workplace.

Health

• Health Care Plan (3 types of Medical plans, Discounted Dental & Orthodontist services for adults & children, Premium Vision Plan)
• Retirement Plan (Traditional 401k, Roth 401k).
• $50k Life Insurance (Basic, Voluntary, & AD&D)
• Paid Time Off (Vacation, Sick Leave, and 8 Paid Holidays)
• Family Leave FMLA (Maternity & Paternity)
• Short Term & Long-Term Disability
• Pet Insurance
• Flex Spending Accounts: Healthcare, Dependent care (Daycare children & elderly – work related), & Transit
• Pharmacy discounts
• KisxCard(Surgery & Imaging Program)
• Opportunity for tuition reimbursement

Wellness Resources

• Free telehealth
• Health Joy App
• Free peer coach support - (mental health, stress management, substance use, and suicidal ideation)
• CancerCARE1:1 Consulting and support with expert medical team
• Employee Assistance Support
• Hearing Aid discount plan
• Laser VisionCare discount plan

Learning & Development

• Safety training: Getting Everyone Home Safely
• Professional & Leadership Development Training
• Skill Development Training
• Mentorship Program
• On-The-Job & Classroom Training

Employee Referral Program

We value referrals from our employees! If you know someone who would be a great fit for this role, please refer them through our company’s referral program. Successful referrals can earn you an incentive!