IT Technician

DO & CO AG; Boston (MA); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Daily Complimentary Meals

401K

Medical benefits

Career development opportunities

Global team environment

World-class events

Job summary

DO & CO in Boston is seeking an experienced IT Technician to join a global hospitality tech team. You will maintain systems, troubleshoot issues, and collaborate with the IT group to keep operations secure and reliable.

You will install and configure hardware and software, document procedures, and stay current with industry trends while supporting colleagues across locations. This role requires flexibility for shifts and a customer-focused mindset.

Qualifications

• BA degree in IT or related field.
• At least 2 years in IT support or help desk.
• Strong organization and communication; quick adaption to new tech.
• Excellent listening and customer-focused attitude.
• Experience with network devices and Windows environments.
• Ability to coordinate with global support teams.
• Knowledge of TCP/IP and virtualization.

Responsibilities

• Ensure DO & CO systems remain fully operational, secure, and accessible to clients and staff.
• Collaborate with the IT team to troubleshoot issues and implement solutions.
• Monitor, maintain, and support computer systems for reliability.
• Install, configure, and maintain hardware and software; diagnose issues.
• Develop reference materials and document procedures.
• Maintain communication with the global IT team to support operations.

Skills

Communication skills

Troubleshooting

Customer service

Learn new technologies

Task management

Education

BA Degree in Information Technology or Systems or Computer Systems

Tools

MCSA (Server 2012/2016)

MSCE

Windows 7/10

Active Directory

Group Policy

Virtualization

TCP/IP

CCNA

Terminal Server / Remote Desktop Services

Networking devices (switches, routers, firewalls, wireless controllers, APs)

Job description

We have an incredible opportunity for a dynamic and experienced IT Technician in our Boston location!

About DO & CO

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities:

• Ensure DO & CO systems remain fully operational, secure, and accessible to clients and staff.
• Collaborate closely with the IT team to troubleshoot issues, implement solutions, and ensure all system components function effectively.
• Monitor, maintain, and support company computer systems to ensure optimal performance and reliability.
• Install, configure, and maintain hardware and software while diagnosing and resolving technical issues in a timely manner.
• Develop reference materials in accordance with operational procedures and instructions.
• Maintain effective communication with the global IT team to support ongoing operational success.
• Stay current with emerging technologies, industry trends, and best practices to support continuous improvement and innovation.
• Maintain strict confidentiality standards regarding company information, employee matters, and business operations.

Qualifications:

• BA Degree in Information Technology or Systems or Computer Systems
• Minimum of 2 years of experience in IT support, technical support, field support or help desk environment
• Strong organizational and communication skills, and ability to adapt tonew technologies quickly
• Excellent listening, interpersonal, written and oral communication skills and a positive customer support attitude
• Ability to plan, organize and track tasks and issues with global support team
• Excellent analytical, troubleshooting, and problem-solving skills
• Experience in configuring and troubleshooting network devices including switch, routers, firewalls, wireless controllers, and access points
• MCSA (Server 2012 or 2016) required, MSCE preferred
• Experience with Windows 7 and 10
• Microsoft Office, Microsoft Exchange Server (2013 or later)
• CCNA preferred
• Experience working with Active Directory, Group Policy, and Virtualization
• Terminal Server/Remote Desktop Services
• Solid understanding of TCP/IP(v4) and routing
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs

What We Offer:

• Salary range: $75,000-$78,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world‑class events.

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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