Account Manager

DO & CO AG; Boston (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Daily meals

401K and medical benefits

Career development opportunities

Job summary

DO & CO AG in Boston is seeking an Account Manager to join our growing team. You will manage client relationships, coordinate service delivery with culinary and logistics teams, and ensure flawless event catering operations.

The role demands leadership, strong MS Office skills, and the ability to work nights and weekends in a luxury hospitality setting. Use your supervisory experience to motivate teams, ensure compliance with operational standards, and drive success across national and

Qualifications

• Minimum 5 years of supervisory experience in airline catering or aviation operations.
• Knowledge of airline catering operational processes, sequences, and logistics.
• Experience leading and motivating teams through coaching, scheduling, performance management, development, and conflict resolution.
• A valid driver’s license is required.
• Able to work long hours on foot and in varying temperatures; able to lift up to 50 pounds.
• All airport-related positions require airport security clearance (TSA/US Customs) and badge requirements.
• Flexibility to work nights, weekends, holidays, and varying shifts.

Responsibilities

• Coordinate food-flow timing with tray-setting and production; supervise processing times to prevent delays.
• Assist airlines to determine operational needs for service delivery; set up and oversee catering specifications with clients; ensure accurate setup of stores and bar requirements.

Skills

Supervisory experience

Airline catering knowledge

Team leadership

Physical endurance

Night/weekend flexibility

Operational coordination

Education

Bachelor's degree (preferred)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We have an incredible opportunity for a dynamic Account Manager to join our growing Boston Team!

About DO & CO

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities

• Control together with the tray-setting and food-production the timing for the food flow. Supervise the processing time to avoid delays and lapses. Ensures correct updating of the customer specifications in each consigned department. Manages, motivates, and assists flight coordinator and food packer department. Selects, trains, manages, schedules, develops, disciplines, conducts performance appraisals, and counsel team members.
• Assists airlines to determine the Operational need for service delivery and interpreting their requirements. Sets up and oversees the requirements for all flights, coordinates and agrees on catering specification with clients and ensures accurate setup of catering, stores and bar requirements.

Qualifications

• Minimum 5 years of supervisory experience, preferably in airline catering or aviation operations.
• Knowledge of airline catering operational processes, operational sequences, and logistics.
• Experience leading and motivating teams through employee coaching, scheduling, performance management, employee development, and conflict resolution.
• A valid driver’s license is required.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR 1542.209, and obtaining the appropriate airport-issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• Ability to work long hours on foot and in environments with varying temperatures. Frequent standing, walking, climbing, lifting, and reaching.
• Ability to lift up to 50 pounds regularly (and occasionally more as required).
• Working in a loud operational environment.
• Exposure to warehouse, production, airport ramp, outdoor weather, and moving equipment.
• Flexibility to work nights, weekends, holidays, and varying shifts based on operational needs.

What We Offer

• Salary range: $75,000 - $90,000 annually.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.