IT Technical Support Specialist III

Centene Corporation; Newark (DE); On-site; USD 37,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedule (remote/office)

Job summary

Centene Corporation is seeking an IT Support Specialist for 100% on-site work in Newark, Delaware. You will provide end-user technical support for hardware, software, and network issues, including remote desktop assistance.

Qualifications include a High School diploma or GED with 2–4 years of related IT experience, and familiarity with ServiceNow and Active Directory. The role involves collaborating with IT teams and delivering timely resolutions in a large enterprise environment.

Qualifications

• Requires a High School diploma or GED with 2-4 years related IT support experience.
• Experience with ServiceNow or similar ticketing tools preferred.
• Proficient in Windows OS, macOS and mobile OS support.
• Understanding of Active Directory and basic network concepts.

Responsibilities

• Drives hardware delivery and setup; customize systems for end user needs.
• Analyzes, tests, and debug computer systems.
• Offers laptop/desktop break-fix and remote desktop support.
• Supports OS, applications, security services, and hardware issue resolution.
• Resolves issues with LAN/WAN and coordinates with IT teams.
• Implements controls to protect information systems assets.

Skills

ServiceNow

Windows OS

Networking

Active Directory

Remote desktop

Customer service

Education

High School diploma or GED

Tools

Ticketing tools

IT support tools

Job description

Position Purpose

Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists.

Key Details

This role is 100% onsite in Newark, DE and requires working in the office five days per week. Experience with ServiceNow is highly preferred, along with experience supporting a large enterprise IT environment.

Responsibilities

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes
• Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Act as a technical resource for information technology support specialist
• Performs other duties as assigned

Education/Experience

Requires a High School diploma or GED. Requires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education.

Technical Skills

One or more of the following skills are desired.

• Experience with ServiceNow or equivalent ticketing tool
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice

Soft Skills

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills

Pay Range

Pay Range: $27.02 - $48.55 per hour

About Centene

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules

Equal Opportunity Statement

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified Applicant Note

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act