IT Technical Support Specialist IV

Centene; Austin (TX); On-site; USD 87,679,000 - 157,855,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Flexible work schedules

Job summary

Centene is seeking a lead IT support professional to provide on-site and remote assistance for end users and site infrastructure in South Austin, TX. You will troubleshoot hardware/software issues, install updates, and manage imaging and data transfers to keep the network running smoothly.

The role requires 4+ years of related experience and a strong background in Windows, iOS, Mac OS, and networking, with excellent customer service skills.

Qualifications

• Requires a High School diploma or GED.
• Requires 4+ years of related experience; vocational or technical education may supplement.
• Experience with ServiceNow or similar ticketing tool.
• Proficient in Windows, iOS, Mac OS, and basic networking.
• Strong customer service and communication skills.

Responsibilities

• Leads hardware delivery and setup; customize systems for unique end user needs.
• Oversees the analysis, testing, and debugging of computer systems.
• Provide second level support for laptop/desktop break-fix and remote desktop support.
• Supports OS, applications, security, and hardware issue resolution for users (Android, iOS, Mac OS, Windows).
• Resolves issues with LAN and WAN networks.
• Meets with IT Infrastructure teams to set up and maintain environments and assist with local changes.
• Determines controls and procedures to protect information systems assets.
• Performs data transfer and manages imaging operations.
• Reports status, resource needs, and outcomes of service tickets to users and management.
• Provides end user training and education.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Communication skills

End user support

Remote desktop support

LAN/WAN networking

Active Directory

Education

High School diploma or GED

Vocational or technical education

Tools

ServiceNow

Remote desktop tools

Windows OS

Mac OS

Networking basics

Active Directory

Job description

Position Purpose:

Provides lead level support on on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Provides expertise in analyzing events and applies expert technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network.

Key Details: This position is based onsite five days per week at the South Austin, Texas office.

• Leads the process for hardware delivery and setup; customize systems for unique end user needs
• Oversees the analysis, testing, and debugging of computer systems
• Provide second level support for laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Meets and reviews with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes
• Determines the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:

Requires a High School diploma or GED

Requires 4+ years of related experience. May require vocational or technical education in addition to prior work experience.

Vocation or technical education may include additional on‑the‑job training or continuous learning education

Technical Skills:

One or more of the following skills are desired.

• Experience with ServiceNow or equivalent ticketing tool
• Technical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and Networking
• Understanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voice

Soft Skills:

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills

Pay Range: $30.58 - $55.09 per hour

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full‑time or part‑time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act