IT Technical Support Specialist

Sentara Health; Woodbridge (VA); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401k with match

Paid time off

Tuition assistance

Life Insurance

Disability insurance

Job summary

Sentara Northern Virginia Medical Center in Woodbridge, VA seeks an IT Technical Support Specialist to deliver frontline technical assistance for hardware, software, and monitoring systems. The role emphasizes diagnosing issues, providing remote or in-person support, and ensuring proper installation and operation of IT systems.

The position requires problem-solving skills, strong technical knowledge, and a customer-focused mindset to ensure timely resolutions in a fast-paced healthcare IT

Qualifications

• 2 years relevant experience may be accepted in lieu of degree.
• HP Certification (Preferred)

Responsibilities

• Provide technical assistance for computer hardware, applications, software and monitoring systems.
• Diagnose, troubleshoot, and resolve issues remotely, in person, or over the phone.
• Document and track support requests, resolutions and system changes; escalate complex issues as needed.
• Install, configure and maintain IT hardware and software; monitor systems for performance and security.
• Provide clear, user-friendly IT guidance and training on best practices for IT security and usage.

Skills

Printer repair

IT troubleshooting

Customer service

Job description

Overview

Sentara is hiring an IT Technical Support Specialist!

City/State

Woodbridge, VA

Work Shift

First (Days)

Location

Sentara Northern Virginia Medical Center

Hours

Mon - Fri 8 AM to 5 PM

Sentara is hiring an IT Technical Support Specialist!

Overview

The IT Technical Support Specialist is a customer-facing role responsible for providing technical assistance related to computer hardware, applications, software devices, and monitoring systems. This role involves diagnosing technical issues, assisting users remotely or in person, and ensuring the proper installation and functionality of IT systems. The specialist must have strong problem-solving skills, technical expertise, and customer service capabilities to deliver high-quality support in a fast-paced environment. This role is ideal for an IT professional who enjoys problem-solving, providing excellent customer support, and ensuring the smooth operation of IT systems.

An IT Technical Support Specialist is responsible for providing technical assistance and support for computer hardware, software, and network-related issues; troubleshooting, diagnosing, and resolving technical problems remotely, in person, or over the phone. The incumbent must document and track support requests, resolutions, and system changes; escalating complex technical issues to higher-level IT support teams when necessary. The Specialist will be responsible for assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software, monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches, updates and security measures.

The incumbent will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge, communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues. The specialist will be expected to work independently and collaboratively within a team-based environment, coordinate with other IT teams to resolve system-wide issues and implement technical solutions and provide training and guidance to end users on best practices for IT security and system usage.

Education

• 2 years relevant experience may be accepted in lieu of degree

Certification/Licensure

• HP Certification (Preferred)

Experience

• Must have direct printer repair experience
• Looking for at least 2 years of relevant experience

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $27.36 - $42.20 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Northern Virginia Medical Center

located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare®, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer

and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

Sentara Health employs associates in the following states

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.