IT Technical Support Specialist

Sentara Healthcare Inc; Virginia, Northern (IL, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Sentara Healthcare Inc is hiring an IT Technical Support Specialist at Sentara Northern Virginia Medical Center. This role provides hands-on technical assistance for hardware, software, and network issues, diagnosing problems, and guiding users through solutions.

You will document requests, maintain systems with patches, and collaborate with IT teams to resolve escalated issues while delivering friendly, customer-focused support in a fast-paced hospital environment.

Qualifications

• Customer-facing IT support experience.
• Printer repair experience preferred.
• Ability to work remotely or in person when needed.
• Document and track support requests and resolutions.

Responsibilities

• Provide technical assistance for hardware, software, and network issues.
• Diagnose problems and guide users through solutions, remotely or on site.
• Install, configure, and maintain IT hardware and software.
• Document tickets and resolutions; escalate when needed.
• Collaborate with IT teams to resolve system-wide issues and support security updates.

Skills

Customer-focused

Problem solving

Technical knowledge

Communication skills

Education

2 years relevant experience in lieu of degree

Tools

HP Certification

Job description

Sentara is hiring an IT Technical Support Specialist!

Location: Sentara Northern Virginia Medical Center

Hours: Mon - Fri 8 AM to 5 PM

Overview

The IT Technical Support Specialist is a customer-facing role responsible for providing technical assistance related to computer hardware, applications, software devices, and monitoring systems. This role involves diagnosing technical issues, assisting users remotely or in person, and ensuring the proper installation and functionality of IT systems. The specialist must have strong problem-solving skills, technical expertise, and customer service capabilities to deliver high-quality support in a fast-paced environment. This role is ideal for an IT professional who enjoys problem-solving, providing excellent customer support, and ensuring the smooth operation of IT systems.

An IT Technical Support Specialist is responsible for providing technical assistance and support for computer hardware, software, and network-related issues; troubleshooting, diagnosing, and resolving technical problems remotely, in person, or over the phone. The incumbent must document and track support requests, resolutions, and system changes; escape complex technical issues to higher-level IT support teams when necessary. The Specialist will be responsible for assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software, monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches, updates and security measures.

The incumbent will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge, communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues. The specialist will be expected to work independently and collaboratively within a team-based environment, coordinate with other IT teams to resolve system-wide issues and implement technical solutions and provide training and guidance to end users on best practices for IT security and system usage.

Education

• 2 years relevant experience may be accepted in lieu of degree

Certification/Licensure

• HP Certification (Preferred)

Experience

• Must have direct printer repair experience

• Looking for at least 2 years of relevant experience