IT Support Specialist - Printer & Systems Help

Sentara Healthcare Inc; Virginia, Northern (IL, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Sentara Healthcare Inc is hiring an IT Technical Support Specialist at Sentara Northern Virginia Medical Center. This role provides hands-on technical assistance for hardware, software, and network issues, diagnosing problems, and guiding users through solutions.

You will document requests, maintain systems with patches, and collaborate with IT teams to resolve escalated issues while delivering friendly, customer-focused support in a fast-paced hospital environment.

Qualifications

• Customer-facing IT support experience.
• Printer repair experience preferred.
• Ability to work remotely or in person when needed.
• Document and track support requests and resolutions.

Responsibilities

• Provide technical assistance for hardware, software, and network issues.
• Diagnose problems and guide users through solutions, remotely or on site.
• Install, configure, and maintain IT hardware and software.
• Document tickets and resolutions; escalate when needed.
• Collaborate with IT teams to resolve system-wide issues and support security updates.

Skills

Customer-focused

Problem solving

Technical knowledge

Communication skills

Education

2 years relevant experience in lieu of degree

Tools

HP Certification

Job description

Sentara Healthcare Inc is hiring an IT Technical Support Specialist at Sentara Northern Virginia Medical Center. This role provides hands-on technical assistance for hardware, software, and network issues, diagnosing problems, and guiding users through solutions.

You will document requests, maintain systems with patches, and collaborate with IT teams to resolve escalated issues while delivering friendly, customer-focused support in a fast-paced hospital environment.