IT-Technical Support Specialist

Raymond School District SAU #33; Raymond (NH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

FSA

LTD

NH Retirement Pension System

Life insurances

Paid leave

Job summary

Raymond School District SAU #33 in Raymond, NH is seeking a Technical Support Specialist to install, configure, and troubleshoot hardware and software for end-users. This full-time, year-round position offers comprehensive benefits including medical, dental, FSA, NH retirement, life insurance, and paid leave.

Candidates should have an associate degree in computer science or related field, strong problem-solving, teamwork, and customer-service skills; experience with Google Apps, Windows, and

Qualifications

• Associates degree in computer science preferred or in related field and/or experience that sufficiently demonstrates ability to analyze and solve software application problems, communicate effectively, and provide excellent customer service
• Experience working with computers
• In depth knowledge of database structure
• Good problem-solving and prioritization abilities
• Excellent verbal and written communication skills
• Ability to work in a team environment
• Ability to multitask
• Knowledge of software support methodologies and educational industry is preferred, but not required
• Web 2.0 Applications
• Knowledge of WAN/LAN
• Knowledge in Microsoft office, Server 2016, Server 2019, Windows 11, MacOS, iOS & ChromeOS
• Have the ability to work with and help train users.
• Dependable, quick learner, adaptable

Responsibilities

• Performs troubleshooting to isolate and diagnose common client problems.
• Installs, upgrades, and configures client computers hardware and software
• Assisting faculty with classroom software and hardware including but not limited to Google Apps for Education, Microsoft Office, PowerSchool, Document cameras, Interactive Displays
• Works independently and follows documentation processes
• Preserves network security by maintaining records of user access. Educates users about security best practices, and investigate any concerns as they arise.
• Creates and maintains support documentation for IT Team
• Performs other duties required by Supervisor

Skills

Experience with computers

Database structure knowledge

Problem-solving

Verbal and written communication

Teamwork

Multitasking

IT support methodologies

Educational industry knowledge

Web 2.0 Applications

WAN/LAN knowledge

Microsoft Office

Server 2016/2019

Windows 11

MacOS

iOS & ChromeOS

Education

Associate degree in computer science or related field

Tools

Microsoft Office

Server 2016/2019

Windows 11

MacOS

iOS & ChromeOS

Job description

Frontline Applicant Tracking - Raymond School District SAU #33

Technical Support Specialist

This is a year round, full benefit position which offers medical, dental, FSA, LTD, NH Retirement Pension System, Life insurances as well as paid leave. 55k-65k based on experience.

GENERAL SUMMARY: Installs, configures, and troubleshoots hardware/software and associated responsibilities in working with end-users.

QUALIFICATIONS (SKILLS/EXPERIENCE/TRAINING REQUIRED):

• Associates degree in computer science preferred or in related field and/or experience that sufficiently demonstrates ability to analyze and solve software application problems, communicate effectively, and provide excellent customer service
• Experience working with computers
• In depth knowledge of database structure
• Good problem-solving and prioritization abilities
• Excellent verbal and written communication skills
• Ability to work in a team environment
• Ability to multitask
• Knowledge of software support methodologies and educational industry is preferred, but not required
• Web 2.0 Applications
• Knowledge of WAN/LAN
• K nowledge in Microsoft office, Server 2016, Server 2019, Windows 11, MacOS, iOS & ChromeOS
• Have the ability to work with and help train users.
• Dependable, quick learner, adaptable

ESSENTIAL JOB FUNCTIONS:

• Performs troubleshooting to isolate and diagnose common client problems.
• Installs, upgrades, and configures client computers hardware and software
• Assisting faculty with classroom software and hardware including but not limited to Google Apps for Education, Microsoft Office, PowerSchool, Document cameras, Interactive Displays
• Works independently and follows documentation processes
• Preserves network security by maintaining records of user access. Educates users about security best practices, and investigate any concerns as they arise.
• Creates and maintains support documentation for IT Team

OTHER DUTIES AND RESPONSIBILITIES:

• Performs other duties required by Supervisor