IT Technical Support Specialist

Kelly Science, Engineering, Technology & Telecom; Carolina (PR); On-site; USD 42,000 - 60,000; Full time

Job summary

Kelly Technology is seeking an IT Technical Support Specialist in Carolina, PR to provide comprehensive IT support for employees and airline stations. The role involves configuring new hires, troubleshooting hardware and software, and ensuring compatibility with existing systems.

You will work with Windows 10/11, Office 365, and Active Directory, supporting LAN/WAN networks and IP phone systems. Bilingual Spanish/English communication is essential for customer and internal team interactions.

Qualifications

• Associate or Bachelor degree in information systems, computer science, or equivalent.
• ITIL 4 Foundation, A+, Security +, CCNA preferred.
• At least two years of related IT support experience.
• Knowledge of Microsoft Office 365, Windows 10/11, and Active Directory.
• Knowledge of TCP/IPv4 & IPv6, DHCP, DNS, and general network/security troubleshooting.
• Experience managing LAN/WAN connectivity and supporting IP phone systems.
• Skills tracking inventory and managing service desk tickets.
• Ability to maintain confidential data and develop productive relationships with customers and internal teams.
• Bilingual in Spanish and English with strong communication skills.

Responsibilities

• Provide comprehensive IT support across user devices and systems.
• Configure systems for new hires and operational areas (e.g., gates, ticket counters).
• Assist users with software, hardware, profiles, and password-related concerns; deploy new applications and ensure compatibility.
• Monitor and troubleshoot network connectivity and administer IP phone/PBX systems; manage service desk tickets across Tier 1–3.

Skills

IT support

Network troubleshooting

Active Directory

Office 365

Windows 10/11

IP phone support

Security basics

Bilingual Spanish/English

Education

Associate or Bachelor degree in information systems / computer science

Tools

Active Directory

Microsoft Office 365

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Technology comes in.

We’re seeking an IT Technical Support Specialist to work at a leading organization in Carolina, PR. Sound good?

Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Compensation : Based on experience plus company fringe benefits

Type of Contract : Direct Company Hire

Why you should apply to be IT Technical Support Specialist:

• Competitive pay rate with opportunities for increases based on experience.
• Work with a respected industry leader supporting both company and airline operations.
• Gain exposure to a broad range of IT systems, applications, and hardware in a dynamic environment.
• Opportunities to grow your IT skillset and gain certification experience.
• Collaborative and supportive team culture with focus on professional growth.

This job might be an outstanding fit if you have the following qualifications:

• Associate or Bachelor degree in system information, computer science, or equivalent
• Certification/experience (ITIL 4 Foundation, A+, Security +, CCNA preferred).
• At least two (2) years of related IT support experience.
• Knowledge in Microsoft Office 365, Windows 10/11, and Active Directory.
• Knowledge working with TCP/IPv4 & v6, DHCP, DNS, and general network/security troubleshooting.
• Experience managing LAN/WAN connectivity and supporting IP phone systems.
• Skills tracking inventory and managing service desk tickets.
• Ability to maintain confidential data and develop productive relationships with customers and internal teams.
• Thrive under pressure and in deadline-oriented operations, adapting easily to change.
• Bilingual in Spanish and English, with strong communication skills for instructions, correspondence, and presentations.
• Are proficient with office equipment, computers, calculators, photocopy, fax machine, and phone.

IT Technical Support Specialist role involves providing comprehensive IT support by identifying and troubleshooting hardware and software issues across user devices and systems, while ensuring the proper setup and configuration of operating systems, applications, and peripheral equipment for employees and airline stations. Responsibilities include assisting users with software, hardware, profile, and password-related concerns; configuring systems for new hires and operational areas such as gates and ticket counters; and supporting the deployment of new applications while maintaining compatibility with existing environments. The position also manages configuration and support for platforms such as Java, Kronos, Oracle, and airline-specific systems, oversees software licensing compliance, and administers user access roles and permissions. In addition, the role includes monitoring and distributing office supplies such as printer toner, troubleshooting network connectivity, supporting IP phone and PBX systems, and utilizing remote access tools to resolve issues and manage service desk tickets across Tier 1, Tier 2, and Tier 3 support levels. Active participation in departmental meetings and onboarding activities helps ensure alignment with IT operational standards and business objectives.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.