IT Technical Support Representative

theweitzcompany; Des Moines (IA); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Program

Benefits Package with HSA and FSA

Disability Insurance

Life Insurance

Paid Time Off

401K with Company Match

Tuition Reimbursement

Parental Leave

Voluntary Insurance

Wellness Program

Job summary

The Weitz Company in Des Moines, IA is seeking an IT Technical Support Representative to be the front-line contact for IT inquiries, delivering friendly, clear help to internal and external customers.

You will handle day-to-day requests, prioritize issues, and escalate complex problems while building strong relationships through phone, in-person, and remote sessions. A 2+ year IT background and customer-service focus are preferred.

Qualifications

• 2+ years of IT experience.
• Associate degree or higher in IT preferred.
• Ability to problem solve and communicate clearly.
• Excellent customer service and communication skills.
• Confidentiality, adaptability, and self-motivation.
• Team-oriented with strong time management.

Responsibilities

• Field day-to-day requests and issues related to desktops, laptops, printers, scanning, network, mobile devices, and jobsites
• Prioritize issues to provide timely support and resolution
• Identify and recognize inquiries that require advanced technical support; escalate as needed
• Read and explain complex technical information in simple terms
• Build relationships via phone, in-person, and remote sessions
• Work independently and complete tasks with minimal oversight

Skills

Customer service

Communication

Problem solving

Time management

Team-oriented

Confidentiality

Adaptability

Self-motivated

Education

Associate’s degree or higher in IT related field

Tools

Microsoft Office

Job description

The Weitz Company is hiring an Information Technology (IT) Technical Support Representative (TSR) to serve as the front-line contact for IT inquiries, ensuring a positive experience for both internal and external requests. This role is responsible for having a general knowledge of assigned focus areas. A TSR is responsible for insuring the completion or escalation of all incoming requests and incidents. If you are an IT professional who enjoys providing an excellent level of service to internal and external customers, this could be a great role for you!

The Weitz Company has been Building a Better Way since 1855. We are a full-service construction company, general contractor, design-builder, and construction manager with office locations throughout the United States. We believe our employees to be our most valuable asset, and we are committed to growing a diverse and inclusive culture that inspires, motivates, and continuously improves.

What You’ll Do:

• Field day-to-day requests and issues related to assigned areas such as desktops, laptops, printers, scanning, network connectivity, mobile devices, and/or jobsites
• Prioritize issues to provide timely support and resolution
• Identify and recognize inquiries that require advanced technical support; elevate inquiry to the appropriate level of internal technical support
• Read, understand, and apply complex technical information while explaining information to others in a way that is easy to understand
• Build relationships by providing excellent customer service via multiple methods of communication including phone, in-person, and remote sessions
• Work independently and complete tasks with minimal oversight

What We’re Looking For:

• Experience:
  • 2+ years of experience in an IT-related role
  • Associate’s degree or higher in an IT related field is preferred
• Skills:
  • Ability to problem solve and think critically
  • Excellent customer service skills and comfortable talking to customers/internal employees
  • High level of confidentiality and adaptability
  • Self-motivated with strong time management skills
  • Excellent written and verbal communication skills
  • Team-oriented
• Technology:
  • Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
  • Ability to learn additional specific job-related software upon hire
• Additional Requirements:
  • Must be able to work in the office 4 days per week – position allows the ability to work remote 1 day per week upon successful completion of training

What We Offer:

• Competitive Pay
• Rewarding Bonus Program
• Comprehensive Benefits Package with Tax-Advantaged HSA and FSA offerings
• Employer-Paid Short- and Long-Term Disability Programs
• Employer-Paid Life Insurance
• Generous Paid Time Off Provisions
• 401K Retirement Savings Plan with Company Match
• Tuition Reimbursement
• Fully Paid Parental Leave
• Voluntary Products Including: Critical Illness Insurance and Accident Insurance
• Corporate Wellness Program with Wellness Time Off and Rewards

Visa sponsorship is not available for this position at this time.

The Weitz Company, LLC (and its U.S.-based subsidiaries and affiliates) recognizes the value of and is committed to hiring and retaining a diverse and inclusive workforce. We are an Equal Opportunity Employer and follow applicable affirmative action guidelines and policies. All qualified applicants will receive consideration for employment (including minorities, females, veterans, and individuals with disabilities, regardless of sexual orientation, gender identity, or other protected categories in accordance with applicable state and federal laws). The Company is a drug and alcohol-free workplace and background checks are required if applicable. Click here to review our Privacy Notice.