IT Technical Support Analyst

Fastenal Company; Winona (MN); On-site; USD 40,000 - 65,000; Full time

Job summary

A leading company is seeking a Full-time IT Technical Support Analyst to provide technical support for desktops, workstations, and corporate infrastructure. Responsibilities include troubleshooting, patch management, and providing end-user support. The role offers a competitive benefits package and opportunities for growth.

Benefits

Health Insurance

Life Insurance

Long Term Disability Insurance

Dental Insurance

Paid Vacation

Sick Leave

Holidays

401(k) with Employer Contribution

Qualifications

• Possess or working toward a relevant degree or 3 years of IT experience.
• Excellent written and oral communication skills required.

Responsibilities

• Troubleshooting client and server hardware and software issues.
• Providing 24x7 support on critical systems in an on-call rotation.

Skills

Communication

Problem Solving

Customer Service

Math Aptitude

Education

Degree in Information Technology

Degree in Math

Degree in Data Science

Degree in Actuarial Science

Tools

PowerShell

Microsoft Azure

Microsoft Office 365

Microsoft SCCM

Citrix

Job description

Job Description

IT Technical Support Analyst

3890 Theurer Blvd, Winona, MN 55987

HEADB

Full-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm



OVERVIEW:

Working as Full-time IT Technical Support Analyst, you will be utilizing a ticket queue, phone calls, and email to support issues for the corporate infrastructure. The position will provide technical support for our desktops, workstation, laptop, and branch infrastructure supporting both the Windows client and Windows Server operating systems. This will also include supporting peripheral equipment and internet connectivity to include carrier premise equipment and Cisco routers and switches. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.



RESPONSIBILITIES:

The duties and responsibilities of this position may include, but are not limited to:

o Configuring, installing, and maintaining branch location equipment

o Troubleshooting client and server hardware and software support issues

o Providing technical support of software applications used within the enterprise

o Patch management of branch and/or corporate location equipment

o Working ticket and phone queues to provide end-user support

o Documenting solutions for users as needed

o Providing 24x7 support on critical systems in an on-call rotation



REQUIRED POSITION QUALIFICATIONS:

The following skills and qualifications are required for this position:

o Possess or working toward a degree in Information Technology, Math, Statistics, Data Science, Actuarial Science or related field of study OR possess 3 years of IT related work experience

o Excellent written and oral communication skills, especially via telephone and email

o Proficient computer skills

o Demonstrate strong math aptitude, attention to detail and sense of urgency

o Highly motivated, self directed and customer service oriented

o Demonstrate strong organization, planning and prioritizing abilities

o Exhibit strong problem solving, deductive reasoning and decision making skills

o Demonstrate our core values of ambition, innovation, integrity and teamwork

o Pass the required drug screen and background check (applicable in the US, Puerto Rico and Guam ONLY)



PREFERRED POSITION QUALIFICATIONS:

o Knowledge of Windows Server and Microsoft Office Applications (Microsoft Azure and Office 365)

o Prior scripting experience, along with familiarity with a scripting language (PowerShell)

o Possess an A+, Network+, CCNA, or MCSA certifications

o Working knowledge of Microsoft SCCM for system builds, and software package deployments

o Knowledge of Citrix and Microsoft Terminal Service administration



ABOUT US:

Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.



As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.



FULL-TIME BENEFITS:

Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.



COMPENSATION:

The pay range for this position is $40,000 - 65,000.