IT Technical Analyst: Windows & 365 Support Lead

LCS; Des Moines (CA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability coverage

401(K) with company match

Paid parental leave

Vacation time

Job summary

LCS is seeking an IT Technical Analyst to deliver prompt technical support across corporate and community locations. You will handle Windows devices, Microsoft 365, and conferencing systems, while documenting processes and contributing to knowledge bases.

This on-site role requires on-call rotations, strong customer service, and the ability to troubleshoot across networks, devices, printers, and collaboration tools. You will help educate users and improve service delivery.

Qualifications

• Two-year degree or equivalent combination of education and demonstrated experience.
• 2-4 years of service desk, desktop support, or technical support experience.
• Experience supporting Windows workstations, laptops, mobile devices, peripherals and printers.
• Strong knowledge of Windows 11, Microsoft 365, Outlook, Teams, OneDrive, SharePoint and Office.
• Familiarity with Azure AD, account administration, group management and M365 user support.
• Knowledge of endpoint management technologies (Intune, MDM) and endpoint security.
• Basic networking: TCP/IP, DNS, DHCP, VPN, wireless networking.
• Strong troubleshooting, analytical and communication skills for technical/non-technical users.
• Ability to manage multiple priorities and work independently in high-pressure environments.
• Experience with ITSM platforms; PowerShell scripting is a plus.

Responsibilities

• Provide exceptional customer service and technical support to end users across locations.
• Install, configure, troubleshoot, and maintain Windows OS, hardware, software deployments, and imaging.
• Support Microsoft 365 applications and services including Outlook, Office, Teams, OneDrive, SharePoint.
• Administer user accounts and access across lifecycle events and security groups.
• Support endpoint management and security solutions, including antivirus and device management.
• Troubleshoot networks, VPN, printers, and peripheral devices; assist with conferencing tech.
• Create, manage, and resolve service requests and tickets with accurate labor/billing data.
• Escalate coordination with internal teams, vendors, and third-party providers as needed.
• Contribute to knowledge articles, procedures, workflows and training materials.
• Assist with user education and technology training initiatives.
• Identify opportunities to improve support processes and customer experience.
• Recognize and escalate potential security threats and phishing attempts per policy.
• Adhere to incident, request, change, and knowledge management processes and SLAs.
• Participate in Technology Support Center operations including omnichannel support and projects.
• Perform additional duties as assigned.

Skills

Customer service

Technical support

Windows OS

Microsoft 365

Azure AD

Endpoint security

Networking basics

ITSM knowledge

On-call coordination

Education

Associate degree

Tools

BMC Helix

Job description

LCS is seeking an IT Technical Analyst to deliver prompt technical support across corporate and community locations. You will handle Windows devices, Microsoft 365, and conferencing systems, while documenting processes and contributing to knowledge bases.

This on-site role requires on-call rotations, strong customer service, and the ability to troubleshoot across networks, devices, printers, and collaboration tools. You will help educate users and improve service delivery.