Clinical Services, Resolution Support Specialist

Castle Biosciences, Inc.; Phoenix (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Excellent Annual Salary + 20% Bonus

20 Accrued PTO Days Annually + 10 Paid

401K with 100% Company Match up to 6%

3 Health Care Plan Options + Company H

Company Stock Grant Upon Hire

Job summary

Castle Biosciences, Inc. is seeking a full-time Clinical Services, Resolution Support Specialist to join our Phoenix, AZ office. The role focuses on outbound follow-up, collecting missing information, and coordinating standard order requirements.

We offer an excellent benefits package, including top-tier salary with 20% bonus potential, paid time off, 401(k) with company match, multiple health plans, and stock grant on hire.

Qualifications

• High school diploma or equivalent.
• One year of customer service, administrative, healthcare support, or sales support experience preferred.
• Strong Microsoft Office skills.
• Strong communication, organization, and attention to detail.

Responsibilities

• Conduct outbound calls and approved written outreach to obtain missing information or documentation.
• Perform first-level follow-up for insurance information, demographics discrepancies, and billing-related requests.
• Document outreach attempts, responses, next steps, and follow-up actions; route unclear items to supervisor.

Skills

Strong Microsoft Office skills

Strong communication

Attention to detail

Education

High school diploma or equivalent

Job description

Castle Biosciences Earns "Top Workplaces USA Award" for Phoenix, Pittsburgh, and Friendswood!

Learn more at www.CastleBiosciences.com

Castle Biosciences Inc. is growing, and we are looking to hire a full-time Clinical Services, Resolution Support Specialist working from our Phoenix, AZ office location, with a start date of September 16, 2026.

Why Castle Biosciences?

Exceptional Benefits Package:

• Excellent Annual Salary + 20% Bonus Potential


• 20 Accrued PTO Days Annually + 10 Paid Holidays


• 401K with 100% Company Match up to 6%


• 3 Health Care Plan Options + Company HSA Contribution


• Company Stock Grant Upon Hire

A DAY IN THE LIFE OF A Resolution Support Specialist

The Resolution Support Specialist supports Client Services and Problem Resolution workflows by completing basic, rule-based follow-up activities that help move orders, cases, and client requests forward. This role will spend the most time conducting outbound calls and approved written outreach to obtain missing information or documentation, completing first-level follow-up for insurance information, demographic discrepancies, spelling corrections, billing-related requests, documentation gaps, and standard order requirements, using approved scripts, templates, and follow-up cadences, and documenting outreach attempts, responses, next steps, and follow-up actions. This role gathers missing information, requests documentation, performs outbound follow-up, supports fax receipt confirmation, coordinates predefined follow-up activities, documents actions taken, and routes unclear items to the Team Lead or Supervisor.

PREFERRED QUALIFICATIONS

• High school diploma or equivalent.


• One year of customer service, administrative, healthcare support, or sales support experience preferred.


• Strong Microsoft Office skills.


• Strong communication, organization, and attention to detail.

Please see the full job description at the end of the job ad.

SCHEDULE

• Monday through Friday. Schedule determined by department leadership, working from the Phoenix, AZ office location.

READY TO JOIN OUR BIOTECH TEAM?

We truly appreciate your time. If this feels like the right opportunity for you, we're excited to learn more about you and look forward to connecting soon!

Castle Biosciences Awards and Research Developments!

WORK AUTHORIZATION

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.

ABOUT CASTLE BIOSCIENCES INC.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development.

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail].

This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.