IT Technical Account Manager

Pacific Office Automation; Beaverton (OR); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Job summary

Pacific Office Automation is seeking a Technical Account Manager for its Managed IT division in Beaverton. You will manage a client portfolio, act as a technical and consultative advisor, and collaborate with internal teams to optimize IT environments.

The role requires strong EQ, strategic thinking, executive-level communication, and a track record of IT budgeting and roadmapping. On-site location in Beaverton, OR; compensation $60k–$100k DOE.

Qualifications

• 5+ years in TAM, vCIO, IT Director, or senior IT consultant.
• Experience with IT budgeting, strategic planning, and technology roadmaps.
• Experience presenting to C-level executives and conducting TBRs.
• Strong ROI analysis and cost-benefit justification for IT investments.
• Translate complex technical concepts into business language.
• Deep knowledge of cloud and infrastructure technologies including networks, security, and collaboration platforms.
• Strong customer service and client retention skills.
• Excellent verbal, written, and analytical communication skills.
• Highly organized with the ability to manage multiple priorities.
• Calm under pressure while handling client escalations.
• Collaborative mindset with cross-functional teamwork.

Responsibilities

• Manage an assigned portfolio of clients and serve as a technical and consultative resource.
• Collaborate with Sales Engineers, Helpdesk, Onboarding, and Project Delivery to evolve clients' IT environments.
• Bridge the gap between technical requirements and business outcomes for clients.

Skills

Emotional intelligence

Strategic thinking

Executive presentations

Cross-functional collaboration

Customer service

IT budgeting

ROI analysis

C-level communication

Cloud infra

Multitasking

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field

MSP experience preferred

Familiarity with governance, risk, and compliance (GRC) frameworks

Certs: Security+, Network+, Cloud credentials

Tools

WatchGuard

SonicWall

Cisco

Microsoft 365

Azure

Google Workspace

VMware

Hyper-V

Job description

Job Description

Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.

Technical Account Manager – Managed IT

• Location: Beaverton, OR (On-site)
• Compensation: $60,000 – $100,000 DOE

Skills, Knowledge, And Expertise

Our ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.

The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.

Qualifications Required

• 5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
• Proven experience with IT budgeting, strategic planning, and technology roadmap development
• Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
• Strong understanding of ROI analysis and cost-benefit justification for IT investments
• Ability to translate complex technical concepts into business language
• Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
• Strong aptitude for customer service and client retention
• Excellent verbal, written, and analytical communication skills
• Highly organized with the ability to manage multiple priorities effectively
• Ability to remain composed and focused under pressure while managing client escalations
• Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams

Qualifications Preferred

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
• MSP experience strongly preferred
• Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC
• Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks
• Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)

You will be working with the following technologies on a daily basis

• Microsoft Windows and macOS environments
• Microsoft Windows Server / Active Directory
• Microsoft 365 / Azure / Google Workspace
• Microsoft SQL / Exchange Online
• WatchGuard, SonicWall, Cisco, or similar firewall platforms
• Remote Access: VPN, RDS
• Virtualization: VMware, Microsoft Hyper‑V
• Wireless: Aruba, WatchGuard, Meraki
• Endpoint Security, EDR, and Cloud Backup solutions, SIEM

Additional Information

• Location: On-site position based in Beaverton, OR
• Compensation: $60,000-$100,000/year, depending on experience and certifications

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off (Vacation, Sick Leave, Holidays)
• Monthly Car Allowance
• FSA/HSA Programs
• Company events, recognition trips, and a collaborative team environment

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.

Pacific Office Automation is the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long‑term employer. That means providing employees with the training and certification they need to keep up with the fast‑changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.