IT Strategy Consultant (vCIO / TAM)

Pacific Office Automation; Seattle (WA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401(k) with company match

Paid Time Off (Vacation, Sick Leave, Holidays)

Monthly Car Allowance

Job summary

A leading IT services provider based in Seattle is seeking a Technical Account Manager to manage client portfolios and align technology with business goals. The ideal candidate has 5+ years of relevant experience and strong skills in client management and strategic IT development. They will ensure high levels of satisfaction through effective communication and collaboration. Competitive compensation and comprehensive benefits are offered.

Qualifications

• 5+ years experience in Technical Account Management or similar role.
• Proven IT budgeting and strategic planning skills.
• Experience with ROI analysis and cost-benefit justification.
• Ability to translate complex technical concepts for business stakeholders.

Responsibilities

• Manage assigned portfolio of clients within Managed IT Services.
• Act as a trusted advisor, driving IT strategy for clients.
• Ensure high levels of client satisfaction through proactive communication.
• Collaborate with internal teams to support client needs.

Skills

Emotional intelligence

Strategic thinking

Client relationship management

IT strategy development

Customer service

Analytical communication skills

Organizational skills

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Microsoft Windows and macOS

Microsoft 365 / Azure

VPN technologies

Virtualization tools (VMware, Hyper-V)

Job description

Job Description

Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.

Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.

Skills, Knowledge, And Expertise

Our ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.

The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.

Qualifications Required

• 5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
• Proven experience with IT budgeting, strategic planning, and technology roadmap development
• Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
• Strong understanding of ROI analysis and cost-benefit justification for IT investments
• Ability to translate complex technical concepts into business language
• Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
• Strong aptitude for customer service and client retention
• Excellent verbal, written, and analytical communication skills
• Highly organized with the ability to manage multiple priorities effectively
• Ability to remain composed and focused under pressure while managing client escalations
• Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams

Qualifications Preferred

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
• MSP experience strongly preferred
• Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC
• Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks
• Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)

Technologies

• Microsoft Windows and macOS environments
• Microsoft Windows Server / Active Directory
• Microsoft 365 / Azure / Google Workspace
• Microsoft SQL / Exchange Online
• WatchGuard, SonicWall, Cisco, or similar firewall platforms
• Remote Access: VPN, RDS
• Virtualization: VMware, Microsoft Hyper‑V
• Wireless: Aruba, WatchGuard, Meraki
• Endpoint Security, EDR, and Cloud Backup solutions, SIEM

Location and Compensation

Location: On‑site position based in Seattle, WA (some travel throughout WA)

Compensation: $60,000‑$100,000 per year, depending on experience + Bonus eligibility

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid Time Off (Vacation, Sick Leave, Holidays)
• Monthly Car Allowance
• FSA/HSA Programs
• Company events, recognition trips, and a collaborative team environment

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.