IT Tech Support - Tier 1 Analyst

First Roles; Las Vegas (NV); Híbrido; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

First Roles is seeking a Tier 1 Support Analyst in Las Vegas to be the initial contact for client IT inquiries. This role supports hardware and software issues within a hybrid MSP environment, delivering prompt troubleshooting and user-friendly resolutions.

As part of a focused client experience team, you will document incidents, communicate status updates, and escalate complex problems to higher tiers when required. Hybrid work options may apply in the Las Vegas area.

Formación

• Experience providing Tier 1 IT support for hardware and software issues.
• Strong problem-solving and communication skills.

Responsabilidades

• Serve as the first point of contact for clients seeking technical assistance.
• Troubleshoot hardware and application issues and provide timely resolutions.
• Document incidents and escalate when needed.

Conocimientos

Hardware support

Application support

Troubleshooting

Descripción del empleo

About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support…

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Compensation

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