Hybrid IT Support Analyst (Tier 1) – Customer-Focused

First Roles; Las Vegas (NV); Hybrid; USD 40,000 - 52,000; Full time

Job summary

First Roles is seeking a Tier 1 Support Analyst in Las Vegas to be the initial contact for client IT inquiries. This role supports hardware and software issues within a hybrid MSP environment, delivering prompt troubleshooting and user-friendly resolutions.

As part of a focused client experience team, you will document incidents, communicate status updates, and escalate complex problems to higher tiers when required. Hybrid work options may apply in the Las Vegas area.

Qualifications

• Experience providing Tier 1 IT support for hardware and software issues.
• Strong problem-solving and communication skills.

Responsibilities

• Serve as the first point of contact for clients seeking technical assistance.
• Troubleshoot hardware and application issues and provide timely resolutions.
• Document incidents and escalate when needed.

Skills

Hardware support

Application support

Troubleshooting

Job description

First Roles is seeking a Tier 1 Support Analyst in Las Vegas to be the initial contact for client IT inquiries. This role supports hardware and software issues within a hybrid MSP environment, delivering prompt troubleshooting and user-friendly resolutions.

As part of a focused client experience team, you will document incidents, communicate status updates, and escalate complex problems to higher tiers when required. Hybrid work options may apply in the Las Vegas area.