IT Tech Support - OK

Cognizant; Bartlesville (OK); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an IT Support Analyst/Associate/Technician in Bartlesville, OK. You will provide Level 1–2 end-user support, troubleshoot hardware/software/OS issues, and support Microsoft 365 services and collaboration tools for our local office. The role serves as the primary contact for IT incidents.

Ideal candidates have 3–7 years in IT support, strong customer service, and experience with SCCM/Intune for endpoint management. Visa sponsorship is not available.

Qualifications

• Bachelor's degree preferred in IT/CS.
• 3–7 years IT Support, Service Desk, Desktop Support, or EUC experience.
• Strong customer service orientation and communication skills.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide Level 1 and 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Troubleshoot hardware, software, OS, and application issues.
• Support Windows OS and Microsoft 365 apps (Outlook/Teams/OneDrive/SharePoint).
• Assist with audio/video conferencing and collaboration tools.
• Manage endpoints using imaging, software installs, upgrades, and patching.
• Coordinate with vendors and maintain documentation.

Skills

Windows 10/11

Active Directory

Microsoft 365

ITIL

Networking (TCP/IP, DNS, DHCP, VPN)

Remote Support

Customer Support

Printer Support

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

SCCM

Intune

Job description

Job Title : IT Support Analyst/ Associate / Technician

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

Location : Bartlesville - OK

Job Summary

The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.

The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.

Key Responsibilities

End User Support

• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnoses and resolve hardware, software, operating system, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Provide support for audio/video conferencing solutions and collaboration tools.

Incident & Service Request Management

Endpoint Management

• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Support device imaging, software installations, upgrades, and patch management.
• Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
• Track IT assets and maintain accurate inventory records.
• Provide hands-and-feet support for infrastructure, network, server, and security teams.
• Assist with network connectivity troubleshooting.
• Support datacenter equipment, racks, cabling, and local infrastructure activities.
• Coordinate with vendors and third-party support providers.
• Develop and maintain technical documentation, knowledge articles, and support procedures.

Required Technical Skills

• Windows 10/11 Administration
• Active Directory & Group Policy
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Hardware & Software Troubleshooting
• IT Service Management (ITIL)
• Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Remote Support Tools
• Customer Support & Incident Management
• Printer and Peripheral Support

Qualifications

• Preferred Bachelor's Degree in Information Technology, Computer Science
• 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC

Soft Skills

• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Team-oriented with strong stakeholder management capabilities

The Salary for this position will be 63000 to 70,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.