IT Systems Support Analyst

Cognizant; Georgia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Job summary

Cognizant in Atlanta, GA is seeking an IT Systems Support Analyst to ensure smooth operation of IT services across the organization. You will troubleshoot hardware, software, network, and OS issues, support EUC and Microsoft 365, and serve as the primary contact for IT incidents and service requests.

The role requires 3-7 years of IT support experience, knowledge of ITIL, and strong customer service. Applicants must be authorized to work in the US without sponsorship, and visa

Qualifications

• 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC.
• Bachelor’s degree preferred in IT-related field.
• Experience with ITIL-based processes and incident management.

Responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues.
• Support Windows OS and enterprise applications; assist with Microsoft 365 products (Outlook, Teams, OneDrive, SharePoint).
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident and Service Request Management.
• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Track IT assets and maintain inventory records.
• Coordinate with vendors and third-party support providers.

Skills

Strong analytical & problem solving

Prioritization of multiple tasks

Team-oriented with stakeholder mgmt

Active Directory & Group Policy

Microsoft 365 (Outlook/Teams/OneDrive/

Hardware & Software Troubleshooting

IT Service Management (ITIL)

Network Fundamentals (TCP/IP/DNS/DHCP,

Customer Support & Incident Mgmt

Printer & Peripheral Support

Education

Preferred Bachelor's Degree in Information Technology, Computer Science

Tools

SCCM

Intune

Job description

Location: Atlanta, GA
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The IT Systems Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure. The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

What you’ll do in the role

End User Support

• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.

• Diagnoses and resolve hardware, software, operating system, and application issues.

• Support Windows operating systems and standard enterprise applications.

• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.

• Provide support for audio/video conferencing solutions and collaboration tools.

• Incident & Service Request Management

Endpoint Management

• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Support device imaging, software installations, upgrades, and patch management.
• Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
• Track IT assets and maintain accurate inventory records.

• Provide hands-and-feet support for infrastructure, network, server, and security teams.
• Assist with network connectivity troubleshooting.
• Support datacenter equipment, racks, cabling, and local infrastructure activities.
• Coordinate with vendors and third-party support providers.

• Develop and maintain technical documentation, knowledge articles, and support procedures.

What you’ll need to succeed:

• 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC

• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Team-oriented with strong stakeholder management capabilities
• Active Directory & Group Policy
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Hardware & Software Troubleshooting
• IT Service Management (ITIL)
• Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Customer Support & Incident Management
• Printer and Peripheral Support
• Preferred Bachelor's Degree in Information Technology, Computer Science,

Cognizant offers the following benefits for this position, as below:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.