IT Tech II - Libraries

Pasco County; Hudson (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Pasco County Library Services is seeking an IT Technician II to provide second level Service Desk support, install and troubleshoot PCs, phones, and network infrastructure, and assist end users with system operations.

The role requires knowledge of Windows OS, VPN, Active Directory, SCCM, and mobile platforms, plus strong documentation skills; you will coordinate with vendors and help maintain library digital resources.

Qualifications

• Associate degree or 2 years IT experience with CompTIA A+
• Experience writing user documentation
• Experience with VOIP, email and smartphone integration preferred

Responsibilities

• Provide second level Service Desk support for Pasco County Library Services
• Install, configure, upgrade, and troubleshoot PCs, telephones, and network infrastructure equipment
• Support library software (Hoopla, Overdrive, cloudLibrary, ILS)
• Maintain and report repairs for communication lines and infrastructure hardware/software
• Coordinate preventative maintenance with vendors
• Advise, train, and assist end users and staff on system operations
• Update documentation and procedures

Skills

MS Office & productivity apps

Network troubleshooting

Documentation & training

Web/HTML CMS knowledge

Mobile tech (Android/iOS)

Education

Associate degree in Computer Science or related field

HS Diploma + 2 years IT experience + CompTIA A+

CompTIA A+ certification

Tools

Active Directory

SCCM

Cisco AnyConnect

XenDesktop

MS Office/Outlook/Project

Job description

JOIN OUR TEAM AS A IT TECHNICIAN II

This position provides technical support for all end user computing and communications equipment and software. Performs second level technical Service Desk support for Pasco County Library Services. Provides hardware and software support for PC's, telephones and network/telecommunications system infrastructure equipment which includes installation, configuration, upgrades, and troubleshooting problems. Provides software support for email systems, library software applications (Hoopla, Overdrive, cloudLibrary, etc., and Integrated Library System. Maintains and reports repairs for communication lines, infrastructure hardware and software. Serves as point-of-contact with vendors to schedule and coordinate preventative maintenance on computer, peripheral equipment, and digital resources. Advises, trains, and assists end users and fellow employees on system operations and usage. Updates documentation manuals with new procedures and modifications to existing procedure.

• Ability to support software and productivity applications including MS Office, MS Project, MS Outlook, Internet Explorer and select proprietary applications.
• Ability to support User level OS for Windows Operating Systems , Terminal Services, Cisco AnyConnect and XenDesktop.
• Ability to troubleshoot, repair and perform preventative maintenance for PC's, Thin Clients, laptops and printers.
• Ability to setup, support and troubleshoot remote office VPN's and cable modems.
• Ability to pull and punch down network cable and diagnose/repair cat5/6 network connections.
• Working knowledge of website design using HTML, MODX, or other content management systems.
• Ability to follow established standards and make suggestions for improvement.
• Superior communication and interpersonal skills.
• Exceptional analytical and troubleshooting abilities.
• Android and IOS operating systems, wireless hotspots (Mifi) Microsoft Windows Server Active Directory, Microsoft SCCM, IP and subnets with VPN tunneling, firewalls, and Internet security and TCP/IP troubleshooting.
• Ability to accurately perform detailed tasks and adjust and adapt to changing work processes.

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with an Associate degree in Computer Science or related fieldOR possession of a High School Diploma with two (2) years' experience in the installation, configuring and troubleshooting of personal computers and networks and CompTIA A+ certification or equivalent technical certificate. Experience writing user documentation. Experience with as many of the following as possible is preferred: VOIP telephone systems, email and cellular Push to Talk technologies, smartphones and email integration.

For In-house applicants: This position qualifies for DAP.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021