IT Systems & WebOps Engineer

Bloxley; Wilmington (DE); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Bloxley is seeking a Technical Specialist for a hybrid role in Wilmington, Delaware. The ideal candidate will have hands-on experience implementing and supporting business-critical systems, spanning IT operations and frontend web development.

You will own the configuration and support across multiple SaaS tools, including Google Workspaces, Zendesk, and Bitdefender, while assisting the web development team with modern applications like React.js and Next.js.

Qualifications

• Strong experience in technical implementation and support across various SaaS tools.
• Ability to confidently move between IT operations and frontend technical tasks.
• Excellent troubleshooting skills with proactive problem-solving mindset.
• Attention to detail and strong documentation practices.

Responsibilities

• Configuration, rollout, and support for key SaaS tools.
• Assist with implementation and debugging of modern web apps.
• Provide remote system support and resolve technical incidents.

Skills

Technical implementation

Configuration of SaaS tools

Troubleshooting skills

Frontend technical support

Cybersecurity awareness

Tools

React.js

Next.js

Tailwind CSS

Git & GitHub

Google Workspaces

Zendesk

Brevo

Bitdefender

ClickUp

Slack

Zapier

Job description

Employment Type

Full-time / Freelance

Department

IT & Web Development

About the Role

We are looking for a hands‑on, resourceful Technical Specialist with deep experience in implementing, configuring, and supporting business‑critical systems and tools. This hybrid role bridges IT operations and frontend web development, perfect for someone who thrives on solving problems, improving processes, and enabling smooth digital workflows.

Key Responsibilities

Platform Implementation & Support while Supporting the Web Development Team

• Take ownership of configuration, rollout, and support for:
• OneLogin (SSO, identity management)
• Google Workspaces (Gmail, Drive, Admin Console)
• Zendesk (support workflows, help center setup)
• Brevo (email automation and CRM integration)
• Bitdefender (endpoint protection setup and policy enforcement)
• Mac systems (device management, remote setup)
• Google Voice (number management, call routing)
• ClickUp (workspace setup, task management flows)
• Slack (channel structure, integrations)
• Zapier (automation between tools and services)
• Provide remote system support and resolve technical incidents.
• Document configuration standards and internal technical processes.

Web Development & Code‑Level Support

• Assist with implementation and debugging of modern web apps using:
• React.js, Next.js (App Router)
• Tailwind CSS
• REST API integration
• Git & GitHub
• localStorage / sessionStorage

What We’re Looking For

• Strong experience in technical implementation, configuration, and hands‑on support across a variety of SaaS tools and systems.
• Ability to move confidently between IT operations and frontend technical support.
• Excellent troubleshooting skills and a mindset for proactive problem‑solving.
• Strong attention to detail and documentation discipline.
• Cybersecurity awareness is highly valued—particularly with identity access, endpoint protection, and cloud security practices.
• Experience with GCP / GCS is a plus.
• Familiarity or interest in AI tools and automation is a strong bonus.