IT Systems Technician (Level II)

Kronospan; Anniston (AL); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Competitive benefits

401(k) match

Paid time off

Life & disability

Resumo da oferta

Kronospan is seeking an IT System Technician to support day-to-day IT operations at our Alabama facility. You will install, configure, and maintain hardware and software, log incidents, and provide first-call resolution for users on the manufacturing floor.

The role requires a minimum of 2 years in IT, with knowledge of computer systems, hardware/software installation, and data security. Join Kronospan for growth opportunities and a comprehensive benefits package.

Qualificações

• Minimum 2 years’ experience in Information Technology or related field.
• Broad knowledge of computer related systems incl. OS, software, and data communications.
• Knowledge of hardware and software installation, testing and operation.
• Associate Degree in technical discipline or CNE certification preferred.

Responsabilidades

• Provide Help Desk support and log issues in the ticketing system.
• Troubleshoot computer equipment and peripherals on the manufacturing floor.
• Support bar code printers and scanners and telecommunication equipment.
• Monitor backups and perform recoveries when needed.
• Maintain security of data files and user accounts.
• Coordinate and prioritize service requests for efficiency.
• Create and maintain technical documentation.

Conhecimentos

Help Desk

Troubleshooting

Hardware

Software

Networking

Formação académica

Associate Degree in technical discipline

CNE certification

Descrição da oferta de emprego

Kronospan is the world's leading producer of wood panel products including MDF, OSB, Particleboard, and Laminate Flooring. We are state of the art, automated, and visionary. We are sustainable and eco-friendly. We are Worldwide AND we are American Made. We are Kronospan.

Job Description

The IT System Technician’s role is to support day-to-day IT operations for the site in a timely, professional and positive way. Installing and maintaining all computer and computer related systems including hardware and software. Log, track, and document incidents in the Help Desk System, escalating issues when necessary.

• Provide Help Desk support and Log incoming issues to the ticketing system, route, follow-up and escalating when necessary
• Instruct and assist in trouble shooting computer equipment in all areas of the facility and external warehouse
• Provide support for all computer/printer equipment including bar code printers and scanners on manufacturing floor
• Provide support for all telecommunication equipment
• Service all PC hardware and software
• Manage all data processing supplies including paper, ribbons, labels, etc. and place orders as needed through purchasing department
• Work with equipment vendors on resolving computer related issues
• Monitor nightly system backups and perform recoveries as needed
• Maintain the security of data files
• Define user needs and recommend alternatives as needed
• Coordinate and prioritize all computer service requests and issues to ensure efficiency in all areas of the facility and external warehouse
• Analyze historical data to suggest system improvements to reduce or eliminate call volume for certain incident types
• Maintain technical documentation for the IT department
• Diagnose issues via telephone and in-person; help, and guide the end users to “first-call-resolution” for known issues
• Assist the user community by in-person, hands-on visits when required
• Maintain monitoring system and escalating issues for resolution as necessary
• Maintain user and object accounts and their securities in various systems
• Maintain hardware asset inventory; order hardware and software when required

Qualifications

• Minimum 2 years’ experience in Information Technology or related field

Broad knowledge of all computer related systems including micro/mini/mainframe OS, capability and capacity of various software products and communication utilities, and principles of data communications and telecommunications

Knowledge of hardware and software installation, testing and operation

Associate Degree in technical discipline such as Computer Science, Information Services, or related field or CNE certification preferred

Ability to work closely with others in a small team environment

Exceptionally self-motivated and directed. Energetic, forward-thinking and creative with high ethical standards

Additional Information

As a company dedicated to its associates, we offer numerous benefits and advantages:

• Growth opportunities, domestic and international, with the world's leading producer of wood panel products
• Work in a diverse, inclusive environment with colleagues from around the world
• A highly competitive benefits program including affordable medical, dental and vision plans
• Company paid life and short & long term disability plans
• Supplemental life, critical illness and accident plans for you and your family
• 401 (k) retirement plan with company match
• Paid time off including a generous paid vacation plan and holidays after 90 days
• “Life of Career” training opportunities through our global or local KronoAcademy
• Uniform & reimbursement for safety boots & prescription safety glasses and company provided tools

Together we work, together we win.