IT Systems Technician — Automation & Support

ASM Research, An Accenture Federal Services Company; Pierre (SD); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks a skilled IT professional to manage and optimize multi-discipline information systems and IT tasks. The role covers application support, database administration, QA, software engineering, networking, and infrastructure operations across administration, analysis, engineering, and design.

Responsibilities include monitoring IT infrastructures, planning and evaluating IT tools, and providing back-up support for user requests and complex

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• Advanced knowledge of Microsoft Operating Systems and products that include Windows, Windows Server, Office365, SharePoint and Teams.
• Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and translate technical terminology for non-technical users.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace and storage technology.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating IT tools.
• Responds to user requests for system needs and upgrades or handles complex requests.
• Troubleshoots and resolves problems in an efficient manner with minimal supervision.
• Implements standards for computer operations and ensures compatibility between hardware and software.
• Runs tests on operating systems and related software; schedules and monitors backups.

Skills

System administration

Cloud infrastructure

Windows OS

Communication skills

Scripting

Customer service

Problem solving

Education

Bachelor's Degree in Information Technology or related field

Job description

ASM Research, an Accenture Federal Services company, seeks a skilled IT professional to manage and optimize multi-discipline information systems and IT tasks. The role covers application support, database administration, QA, software engineering, networking, and infrastructure operations across administration, analysis, engineering, and design.

Responsibilities include monitoring IT infrastructures, planning and evaluating IT tools, and providing back-up support for user requests and complex