IT Systems Support Technician

Threshold-Enterprise; Scotts Valley (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Threshold-Enterprise is seeking an IT System Support Technician in Scotts Valley, CA. The role is full-time and on-site, with no remote work option, and involves supporting workstations, servers, software, and networks.

You will manage helpdesk activities, assist users with ERP/MRP software, and lead smaller IT projects while coordinating security-related tasks and documentation.

Qualifications

• 5+ years of technology support experience.
• Extensive Windows 11 knowledge.
• Experience with application and server support.
• Experience with integration of existing business systems.
• Experience with MS Active Directory and Exchange Server.
• Knowledge of network security, firewall, and endpoint protection.
• Understanding IT as a service and customer-centric approach.
• Capable of lifting up to 50 pounds.

Responsibilities

• Accountable for maintaining software and hardware systems supporting internal users.
• Solve routine and unusual problems and provide feedback to internal teams.
• Develop understanding of ERP/MRP software and assist users.
• Help improve workflows and create process documentation.
• Monitor mission critical software and hardware systems availability.
• Understand relational databases and Windows server technology.
• Understand basic network topology and security concepts.
• Coordinate security-related events and lead security projects.
• Organize IT projects and see them through to completion.
• Perform other tasks as assigned by Threshold management.

Skills

Windows 11

Windows Server Admin

Active Directory

Microsoft Exchange Server

Networking basics

Security concepts

Project coordination

Communication skills

Driver’s license

Customer service mindset

Tools

None

Job description

Summary of Job Duties:IT System Support Technician role will Manage helpdesk functions and provides technical support to workstation users. They will be responsible for all aspects of technical support from the workstation up to and including servers, software, and network components. The position will be required at times to lead IT projects. This is a full-time, on-site role with no remote work options.Specific Job Duties:1. Accountable for maintaining software and hardware systems that support the organization’s internal users.2. Solve routine and unusual problems and provide feedback to internal teams.3. Develop a good understanding of the organization’s ERP/MRP software. Assist users with issues as needed.4. Help improve workflows and create documentation for processes and procedures.5. Monitor mission critical software hardware systems availability and reliability.6. Understand relational database concepts and Windows Desktop/Server technology.7. Understand basic network topology, network security (access control, virus protection, etc)8. Security coordination related to responding to and managing security related events, incidents, and other managing our network security infrastructure (SEIM service, firewall, end point protection systems, and vulnerability management systems, etc.) and leading/participating in network security projects.9. Perform all other tasks as assigned by Threshold management.10. Organize smaller IT projects and see them through to completion.Minimum Qualifications Required:1. 5+ years of experience in technology support.2. Extensive Windows 11 knowledge as well as Windows Server 2016/2019//2022/20253. Must be able to multi-task, prioritize, and shift focus within changing deadlines and priorities.4. Experience with application and server support.5. Experience with integration of existing business systems.6. Experienced in Network Administration (MS Active Directory) and Microsoft Exchange Server.7. Ability to communicate with Managers and Co-workers effectively and professionallysupport.8. Working knowledge of network security systems. (Firewall, endpoint protection systems, and vulnerability management systems.9. Understanding of IT as a service business model, customer service centric approach.10. The ability to bend, squat, crawl and lift up to 50 pounds.Skills and/or Training Desired:1. Microsoft and/or Cisco Certification, or equivalent education, or work experience.2. Excellent communications skills, coupled with sound problem resolution, judgment, and decision-making skills.3. Self-motivated and able to work under minimal management, with strong organizational skills.4. Excellent troubleshooting skills.5. Ability to communicate in an understandable way, both written and verbal6. Strong organizational skills and ability to multi-task7. Must hold a valid driver’s license with no restrictions and possess reliable transportation