IT Systems & Support Specialist

OneAscent; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

OneAscent, LLC, a value-driven RIA family of companies, is seeking an IT Support professional based in Birmingham to keep our technology running smoothly.

You will resolve hardware, software, and connectivity issues, manage device lifecycles, and support Microsoft 365 services across the firm. This onsite role requires clear communication and ownership to support our culture of care and excellence.

Qualifications

• Three or more years of hands-on IT support or help desk experience.
• Working knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint) and IAM.
• Experience imaging, deploying, and troubleshooting Windows and macOS devices.
• Strong written and verbal communication with end users.
• Discretion handling confidential employee and firm information.
• Ability to work onsite in Birmingham and respond to time-sensitive issues.

Responsibilities

• Serve as the primary point of contact for day-to-day IT issues across OneAscent's employees.
• Triage and respond to help desk tickets, escalating complex problems as needed.
• Provide hands-on and remote support for laptops, mobile devices, printers, and video conferencing.
• Own device lifecycle: procurement, imaging, deployment, inventory, retirement.
• Manage user accounts, permissions, and access provisioning.
• Assist with rollout of software updates and user training.
• Help enforce IT policies and security best practices.
• Document processes and build knowledge base articles.

Skills

IT support experience

Microsoft 365 administration

Device imaging

Communication

Troubleshooting

Education

Bachelor's degree or equivalent in IT

CompTIA A+

Microsoft 365 Certified Modern Desktop Administrator

ITIL Foundation

Tools

Microsoft 365

Exchange

Teams

SharePoint

Identity management

Job description

OneAscent is a family of companies committed to helping people align their financial decisions with their values—and we take that mission seriously. We're also a team that genuinely cares for each other and believes work should be a place where people thrive, not just perform. We're a growing, values-aligned RIA serving advisors and clients across the country, and we believe excellent work done with the right heart posture can change lives. Our culture is shaped by five core values we actually live out (not just hang on the wall): Kingdom-Focused Excellence, Humble (Big Team, Little Me), Hungry (Committed, Can-Do Attitude), Smart (Competent and Accountable), Client's Needs First—Always

What It Takes to Win in This Role

End User Support & Troubleshooting

• Serve as the primary point of contact for day-to-day technology issues across OneAscent's employee base, resolving hardware, software, and connectivity problems efficiently and professionally.
• Triage and respond to help desk tickets, escalating complex issues appropriately while maintaining clear communication with end users.
• Provide hands-on and remote support for laptops, mobile devices, printers, video conferencing, and peripheral equipment.
• Deliver a high standard of customer service that reflects OneAscent's culture of care and excellence.

Device, Account & Access Management

• Own the lifecycle of employee devices, including procurement, imaging, deployment, inventory tracking, and retirement.
• Manage user accounts, permissions, and access provisioning across Microsoft 365, identity management, and core business applications.
• Coordinate onboarding and offboarding technology tasks so new hires are fully equipped on day one and departing employees are fully deprovisioned on their last day.
• Maintain accurate records of assets, licenses, and access rights.

Systems, Tools & Security Support

• Support the administration of core business platforms including Microsoft 365, collaboration tools, CRM, and other firm-wide applications used across OneAscent.
• Assist with the rollout of new technology, software updates, patches, and user training on new tools and features.
• Partner with leadership to enforce IT policies, support security best practices, and help maintain compliance with regulatory requirements applicable to an RIA.
• Document processes, build knowledge base articles, and identify opportunities to improve operational efficiency.

What You Bring to the Table

Required Qualifications

• Three or more years of hands-on IT support or help desk experience, ideally as a primary technology resource for a small to mid-sized organization.
• Working knowledge of Microsoft 365 administration, including Exchange, Teams, SharePoint, and identity and access management.
• Proven ability to image, deploy, and troubleshoot Windows and macOS laptops, mobile devices, printers, and conference room technology.
• Strong written and verbal communication skills, with the patience and clarity to support users at every level of technical comfort.
• Sound judgment and discretion in handling confidential employee and firm information.
• Ability to work onsite in Birmingham and respond to time-sensitive issues with urgency and ownership.

Preferred Qualifications

• Bachelor's degree in information technology, computer science, or a related field, or equivalent hands-on experience.
• Industry certifications such as CompTIA A+, Microsoft 365 Certified Modern Desktop Administrator, or ITIL Foundation.
• Experience supporting a registered investment adviser or other regulated environment with data retention and cybersecurity requirements.
• Familiarity with CRM and wealth management platforms such as Salesforce, HubSpot, or Orion.
• Experience writing knowledge base documentation and delivering end user training on new tools.