IT Systems Support - Onsite in Fayetteville, NC.

Foundever; Fayetteville (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Foundever is seeking an IT Systems Support professional for an onsite role in Fayetteville, NC. The role leads the site's IT system operations, including network, servers, backups, and user access management. Strong Windows, LAN/WAN expertise and customer-service orientation are essential.

The candidate will mentor junior staff and ensure data integrity while aligning with corporate security policies. This position requires a hands-on, proactive approach in a dynamic CX environment.

Qualifications

• BA or BS in Computer Science, MIS or similar program; or equivalent work experience.
• MCSE certification preferred.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Technical manager for the site, responsible for functionality, maintenance, software and data security.
• Hands-on role supporting LAN, WAN and internet connections.
• Maintaining network hardware and software, servers and backups.
• Set up login and e-mail accounts; work with servers, workstations and printers.
• Mentor Site System Support staff and ensure data integrity and documentation.

Skills

Windows OS

LAN/WAN networking

Backup procedures

Leadership

Troubleshooting

Customer service

Education

Bachelor in CS / MIS

MCSE Preferred

Tools

MS Office

Server hardware

Job description

IT Systems Support - Onsite in Fayetteville, NC.

Fayetteville, North Carolina, United States of America

Job Description:

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021

Gold Stevie Award Winner for Great Employers in 2024 and 2022

We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Foundever® Stories.

Summary of Responsibilities

• Technical manager for the site and fully responsible for its functionality, maintenance, software applications, hardware and the security and recovery of all data.
• Hands-on role maintaining the functions of the site which will include support for the facility’s LAN, WAN and internet connection.
• Maintaining the network hardware and software.
• Configuration, maintenance and upgrading all site servers.
• Monitoring and performing all data backup and recovery processes.
• Setting up login and e-mail accounts.
• Works with servers, workstations, and printers on the network and in standalone environments.
• Monitors system configuration to ensure data integrity is required.
• Maintains records and documentation concerning the network, server, and LAN/WAN configurations - this includes system and network monitoring and performance analysis.
• Mentors the Site System Support and Site System Support Senior associates.
• Where necessary (when a Site System Support Senior associate is not available), the Site System Support Admin will also be responsible for the duties as they are outlined in the Site System Support Senior position description. This includes providing first support for end users and clients as necessary.
• Follows and enforces the corporate policies and procedures for maintaining and enforcing the highest standards of security as set out by the corporation.

Position Qualifications

• Provides corporate-wide approved solutions to correct or support the end users’ requests or issues.
• Ensures corporate standards are in place and enforced.
• Defines, develops and maintains production environments.
• Controls user access.
• In-depth knowledge of Windows Operating Systems (PC and Server) and Microsoft Office, including installation, configuration, recovery, and administration.
• Extensive LAN and WAN networking skills.
• Tape backup and restore procedures.
• Ability to manage others and set priorities.
• May require lifting (generally less than 20 pounds) during maintenance/repair of equipment.

Work Experience

• 5 years of experience in similar capacity preferred
• Background in Windows NT, 2000, .NET, Microsoft Office (MCSE)
• Excellent troubleshooting and customer service skills
• Ability to multi-task and take initiatives with minimum direction
• Ability to manage and direct others; experience with large enterprise environments

Education

• BA or BS in Computer Science, MIS or similar program; or equivalent work experience.
• MCSE Preferred.

Salary Range

The base pay range for this position is up to $21.63 per hour; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements:

• Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.
• Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.