IT Systems Support Officer

Triwill Group; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Triwill Group, serving an Australian business, seeks an IT Systems Support Officer for fully remote work. You will troubleshoot user issues, manage access, assets and system records across Microsoft 365 and business apps, and contribute to security and process improvements.

The role emphasizes ownership, continuous learning, and practical impact in an international, collaborative environment where proactive IT professionals can help optimize systems remotely.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Systems Support Officer based in Bulgaria.

This is a fully remote opportunity for an IT professional who enjoys solving problems while also improving the systems behind them.
You'll support users across Microsoft 365 and business applications while managing access, technology assets, and system records.
The role combines hands-on troubleshooting with systems administration, cybersecurity support, and digital process improvement.
Beyond resolving day-to-day technical issues, you'll identify recurring problems and recommend smarter, more efficient solutions.
You'll collaborate with internal users and external IT providers while contributing to system implementations, updates, and workflow improvements.
The environment is international, collaborative, and people-focused, with opportunities to support an Australian business remotely.
This role is ideal for a proactive IT professional who values ownership, continuous learning, and practical impact.