IT Systems & Support Manager

myBridge Corporation; Denver, Northern (CO, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

myBridge Corporation in Denver seeks an IT Systems & Support Manager to lead the technical operations team, overseeing end-user computing, internal IT infrastructure, procurement, and system administration.

The role requires guiding helpdesk workflows to meet SLA metrics, administering cloud directory services, enforcing endpoint security and patching via UEM, and directing hardware lifecycle refresh programs with third-party vendor contracts across regional offices.

Qualifications

• Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, or equivalent management experience.
• Experience leading IT operations and helpdesk teams.
• Proven ability to manage SLAs and vendor contracts.

Responsibilities

• Lead the technical operations team responsible for end-user computing, internal IT infrastructure support, hardware/software procurement, and system administration.
• Manage helpdesk workflows to guarantee that requests, access provisioning, and system issues are resolved within defined SLA metrics.
• Administer cloud directory services and enforce endpoint security and patch management via Unified Endpoint Management tools.
• Direct hardware lifecycle refresh programs and manage third-party vendor contracts.
• Create standard operating procedures for onboarding and offboarding.
• Lead a team of IT support technicians and systems administrators across regional offices.

Skills

End-user support

IT operations leadership

SLA management

Vendor management

System administration

Security patching

Procurement management

Education

Bachelor's degree in IT

Tools

Unified Endpoint Management

Cloud directory services

Job description

• Dental Insurance
• Vision Insurance
• 401K
• Medical Insurance

Contractor | Hybrid

Required Skills

IT Systems & Support Manager

Job Description: The IT Systems & Support Manager leads the technical operations team responsible for end-user computing, internal IT infrastructure support, hardware/software procurement, and system administration. This position manages helpdesk workflows to guarantee that technical support requests, access provisioning, and system issues are resolved within defined SLA metrics. Operational responsibilities include administering cloud directory services, enforcing endpoint security and patch management via Unified Endpoint Management tools, directing hardware lifecycle refresh programs, managing third-party vendor contracts, and creating standard operating procedures for onboarding and offboarding. You will lead a team of IT support technicians and systems administrators to maintain reliable operational support across regional offices.

Education: Bachelor’s degree in Information Technology, Business Information Systems, Computer Science, or equivalent management experience.