IT Systems & Support Manager

TheHomeMag; Cape Coral (FL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Year-end holiday break

Conference travel limited

Job summary

TheHomeMag is seeking an IT Systems & Support Manager to be the primary internal tech resource for 80+ peers and 130+ homemaggers across our franchise network. This onsite role in Cape Coral, FL offers hands-on responsibility, with access to cybersecurity, infrastructure and project expertise.

Responsibilities include Google Workspace administration, onboarding, DNS/hosting management, device troubleshooting and licensing. Competitive salary and benefits are provided.

Qualifications

• Hands-on IT support and systems administration across locations.
• Experience administering Google Workspace: accounts, groups, drives, security.
• Ability to coordinate technology providers and manage domain/DNS tasks.

Responsibilities

• Troubleshoot computers, email, devices, video calls, printers and connectivity.
• Handle onboarding/offboarding, accounts, permissions and asset prep.
• Administer Google Workspace and related security controls.
• Maintain domains, DNS, hosting and licensing; coordinate with Marketing and outside specialists.
• Improve documentation and use AI tools to speed up support.

Skills

IT support

Google Workspace Admin

Troubleshooting

Onboarding processes

Vendor coordination

Tools

Google Workspace administration

DNS hosting management

Job description

HomeMaggers love what we do, support each other, and Clear the Path to Make it Easy
for our home pros, our homeowners, and each other.

TheHomeMag | Cape Coral, FL | Full-Time, Onsite
$80,000–$90,000 annually, depending on experience

Be the person our people are glad to call.

You know technology. You also know that behind every frozen laptop, missing permission and failed video call is someone trying to get their work done.

TheHomeMag is looking for an engaging, capable IT Systems & Support Manager who enjoys solving problems, helping people and taking ownership. You’ll be our primary internal technology resource for 80+ corporate peers, with occasional support for approximately 130+ additional homemaggers across our franchise organization.

This is a hands‑on position with meaningful responsibility and access to outside specialists for cybersecurity, infrastructure and complex projects. You’ll solve what you can, coordinate the right expertise when needed and stay with the issue through resolution.

What You’ll Do

• Everyday support: Troubleshoot computers, email, passwords, mobile devices, video conferencing, printers and connectivity. Keep people informed and make solutions understandable.
• Employee setup and transitions: Coordinate equipment, accounts and permissions for onboarding, role changes and offboarding. Retrieve, reset and prepare equipment for reassignment.
• Systems administration: Administer Google Workspace, including user accounts, access permissions, Google Groups and distribution lists, shared drives, email settings and security controls. Manage business-platform access, email signatures and our employee hub.
• Equipment and office technology: Maintain asset inventories, warranties and replacement plans; coordinate internet, Wi‑Fi, phones, printers, access controls and security‑system support.
• Software and subscriptions: Organize licenses, renewals and administrative accounts. Reduce duplicate tools and unused subscriptions.
• Domains, DNS and hosting: Own and maintain company domains, DNS, hosting and related technical platforms, including administrative access, renewals, configuration and security. Coordinate with Marketing, which owns website content and CMS management, and outside specialists on technical changes, integrations and analytics infrastructure.
• Data and documentation: Improve file storage, permissions, secure transfer practices and technical documentation.

You’ll also use AI tools confidently and thoughtfully to sharpen troubleshooting, accelerate research, improve documentation and eliminate unnecessary work, while protecting company information and checking results.

What You Bring:

You have demonstrated experience in IT support and systems administration, preferably across multiple locations. Hands‑on experience administering Google Workspace is required, including user accounts, access permissions, shared drives, groups and email administration. You’re comfortable troubleshooting devices and connectivity, managing business-platform access and coordinating technology providers.

You have practical experience managing domains, DNS, hosting and email authentication, and can take ownership of their administration, security and continuity. You know when to engage outside specialists, clearly define the work needed and follow through to resolution.

Just as important, you are:

• Approachable and patient. People feel comfortable asking you for help.
• Organized and dependable. Requests, renewals and follow-ups don’t disappear.
• A clear communicator. You explain technical issues in plain language.
• Resourceful and curious. You learn unfamiliar systems and find practical solutions.
• Accountable. You own the next step and follow through.

Relevant certifications and education are welcome. Demonstrated ability and sound judgment matter.

What We Offer

• $80,000–$90,000 annual salary, depending on experience.
• Full-time employment with Health, Dental, and Vision benefits.
• Paid time off and a year-end holiday break.
• Ownership of an important internal function, with specialist support available.
• Minimal annual travel, primarily for our company conference.

Work location: This position is onsite at 1732 SW 47th Terrace, Cape Coral, FL , supporting local colleagues in person and colleagues across other markets remotely.

About TheHomeMag

TheHomeMag connects home improvement businesses with homeowners through targeted print and digital marketing. Our people work across corporate and franchise markets, and dependable technology helps them serve clients and grow their businesses.