IT Systems & Support Engineer

Mpower; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

mPower, Inc. is seeking an IT Systems and Support Specialist to provide hands-on technical support while helping improve the systems, tools, and processes our employees rely on every day.

The successful candidate will have a solid foundation in IT support and troubleshooting, a customer-service mindset, and strong communication skills. They will own onboarding, device deployment, and the ongoing improvement of SharePoint sites and information organization to enhance productivity across the

Qualifications

• 2-3 years of hands-on IT support or desktop support experience.
• Strong customer service mindset and ability to communicate technical information clearly to non-technical users.
• Experience troubleshooting Windows devices, software, connectivity, and end-user issues.
• Experience supporting Microsoft 365 and SharePoint environments.

Responsibilities

• Provide day-to-day technical support for laptops, software applications, connectivity, printers, scanners, mobile devices, and conference-room technology.
• Troubleshoot and resolve end-user hardware, software, access, and system issues; escalate security-related concerns when appropriate.
• Manage and track software licenses and subscriptions, including assigning and removing licenses and maintaining inventories.
• Support Microsoft 365 and SharePoint user access, permissions, site organization, collaboration tools, and common issues.
• Coordinate device procurement, configuration, deployment, and asset management.
• Collaborate with HR and Operations to support onboarding and offboarding with proper access control.
• Assist with improving SharePoint sites, shared workspaces, forms, workflows, and information organization.
• Create and maintain SOPs, technical documentation, user guides, and configuration records.

Skills

IT support

Troubleshooting

Customer service

Communication skills

Proactive problem solving

Education

Relevant education or certifications

Tools

Microsoft 365

SharePoint

Job description

mPower, Inc. is seeking an IT Systems and Support Specialist to provide hands-on technical support while helping improve the systems, tools, and processes our employees rely on every day.

The successful candidate will have a solid foundation in IT support and troubleshooting, a customer-service mindset, and strong communication skills. They will own onboarding, device deployment, and the ongoing improvement of SharePoint sites and information organization to enhance productivity across the