IT Systems Support Analyst

Cognizant; Texas City (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Disability

Paid Parental Leave

Job summary

Cognizant in the United States is seeking an IT Support Analyst to deliver Level 1-2 end-user support across Windows, Microsoft 365, and local IT infrastructure. You will troubleshoot hardware, software, network and OS issues, act as primary contact for incidents, and ensure SLA adherence.

The role emphasizes customer service, documentation, asset tracking, and collaboration with EUC and security teams. A Bachelor’s in IT or CS and 3–7 years IT support experience are preferred; on-site work in

Qualifications

• Bachelor's degree in IT/CS or related field.
• 3–7 years IT support, service desk, or EUC experience.
• Strong customer service orientation and communication skills.
• Ability to work under pressure and manage multiple tasks.
• Familiarity with ITIL processes and incident management.
• Experience with Windows 10/11 and Microsoft 365 administration.

Responsibilities

• Provide Level 1 and Level 2 IT support for desktops, laptops, printers, scanners, and peripherals.
• Diagnose and resolve hardware, software, network, and OS issues.
• Support Windows operating systems and Microsoft 365 products.
• Assist users with Microsoft 365 apps and collaboration tools.
• Incident & Service Request management with timely resolution per SLAs.
• Develop and maintain technical documentation and support procedures.

Skills

Win 10/11 Admin

Active Directory

Group Policy

Microsoft 365

ITIL

Networking basics

Remote Support

End User Support

Printer support

Incident management

Education

Bachelor's Degree in IT/CS

Tools

SCCM

Intune

Job description

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure. The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.

About Cognizant's CIS Practice:

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

What you'll do in the role

End User Support

• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnoses and resolve hardware, software, operating system, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident & Service Request Management

Endpoint Management

• Deploy, configure, and maintain desktops, laptops, and mobile devices.
• Support device imaging, software installations, upgrades, and patch management.
• Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
• Track IT assets and maintain accurate inventory records.

• Provide hands-and-feet support for infrastructure, network, server, and security teams.
• Assist with network connectivity troubleshooting.
• Support datacenter equipment, racks, cabling, and local infrastructure activities.
• Coordinate with vendors and third-party support providers.

• Develop and maintain technical documentation, knowledge articles, and support procedures.

What you'll need to succeed:

• Windows 10/11 Administration
• Active Directory & Group Policy
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Hardware & Software Troubleshooting
• IT Service Management (ITIL)
• Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Remote Support Tools
• Customer Support & Incident Management
• Printer and Peripheral Support

Qualifications

• Preferred Bachelor's Degree in Information Technology, Computer Science,
• 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC

• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Team-oriented with strong stakeholder management capabilities

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.