Hybrid Consumer IT Systems Support Analyst

Nelnet; Lincoln (NE); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

HSA/FSA

401K/student loan repayment

Life & AD&D

Employee assistance

Stock purchase

Tuition reimbursement

Incentive pay

Disability & Wellness

Job summary

Nelnet in Lincoln, Nebraska, is seeking a Tier 1 consumer loans operations analyst to support back-office and client services, handling system configuration and creating letters for both areas. The role delivers value through resolving issues, documenting processes, and supporting cross‑functional projects.

Applicants typically have a 4-year college degree and 3–4 years of analytical or project‑driven experience; knowledge of SQL and Crystal Reports is preferred.

Qualifications

• 3–4 years of experience in an analytical, student loan, technical, problem-solving or project management position.
• Some experience with database concepts and simple query language (SQL).
• Some experience with report writing tools – Crystal reports (Business Objects) preferred.
• Some experience with project management on small to medium projects.

Responsibilities

• Identify, triage, and resolve Tier 1 issues related to systems, processes, and business support.
• Review, analyze, and evaluate business systems and user needs.
• Manage multiple, competing priorities while consistently meeting deadlines.
• Communicate effectively and professionally with users and management at all levels.
• Collaborate with analysts and leadership to analyze and resolve routine and recurring issues.
• Translate business requirements into detailed functional specifications and work plans.
• Serve as a subject matter expert for repeatable processes.
• Continuously acquire and apply knowledge of systems and business processes.
• Create and maintain documentation for system functionality, processes, and procedures.
• Participate in and support Consumer Loan projects to drive departmental improvements.
• Actively contribute to cross‑functional projects and initiatives with leadership.
• Support training efforts and advanced analytic workshops as needed.

Skills

Problem Solving

Oral Communication

Written Communication

Decision Making

Attention to Detail

Initiative

Project Management

Prioritization

MS Office

SQL experience

Education

4-year college degree

Tools

Crystal Reports

Job description

Nelnet in Lincoln, Nebraska, is seeking a Tier 1 consumer loans operations analyst to support back-office and client services, handling system configuration and creating letters for both areas. The role delivers value through resolving issues, documenting processes, and supporting cross‑functional projects.

Applicants typically have a 4-year college degree and 3–4 years of analytical or project‑driven experience; knowledge of SQL and Crystal Reports is preferred.