IT Systems Support 2 (37773) (30186)

Taleo; Helena (MT); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

The Montana Department of Public Health and Human Services (DPHHS) in Helena is seeking an IT Systems Support 2 to analyze, design, execute, and support user acceptance testing across multiple IT projects, including eligibility and benefit management systems.

The role develops test cases from software requirements, reviews data logic, and serves as the first contact for system issues, providing end-user support in a public-service environment.

Qualifications

• Bachelor’s degree in information technology or related field.
• One year of experience in a public assistance environment with SNAP/TANF/Medicaid.
• Experience testing CHIMES EA or similar eligibility data systems.
• Knowledge of testing best practices and testing strategies.

Responsibilities

• Analyze, design, execute, and support user acceptance testing.
• Develop, plan, and implement test cases from software requirements.
• Serve as first point of contact for system issues and provide end user support.
• Oversee testing across overlapping software development lifecycles.

Skills

SDLC knowledge

UAT methods

Public assistance programs

Education

Bachelor's degree in IT or related field

Tools

CHIMES EA

JIRA

JAMA

Job description

Job Description - IT Systems Support 2 (37773) (30186) (26142073)

Position Title:

IT Systems Support 2 (37773) (30186) - ( 26142073 )

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Human and Community Services / Business Operations Division.

This position is involved in the analysis, design, execution, and support for user acceptance testing. The testing and validation will take place in multiple IT projects, including eligibility and benefit management systems and requires overseeing execution in overlapping software development lifecycles.

The System Testing and Data Analyst develops, plans, and implements test cases based on software requirements, researches ad hoc files, and reviews data and reporting logic. Serves as the first point of contact for any system issues and provides end user systems support.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

• General knowledge with Software Development (SDLC) processes.
• Knowledge of user acceptance testing methods as well as other information system testing techniques.
• Knowledge of eligibility and public assistance programs including TANF, SNAP and Medicaid.
• Knowledge and understanding the discipline of testing and how to effectively implement best practices and maintain a testing strategy.
• Excellent analytical, written, verbal, interpersonal communication skills.
• Ability to set-up, execute, and trouble shoot system functionality in alignment with expected test results and testing timeframes.
• Ability to support cross-functional group activities in the development and implementation of changes.
• Ability to operate a personal computer and general office equipment as necessary to complete essential functions.

Minimum Qualifications

• Bachelor’s degree in related degree such as information technology and human services.
• One year of experience in a public assistance field working with SNAP, TANF and Medicaid programs.
• Prior testing experience in CHIMES EA or other similar eligibility data system.
• Other equivalent combinations of education and experience may be considered on a case‑by‑case basis.
• Preferred experience with CHIMES EA, JIRA, and JAMA.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

The primary location for this position is Helena, however other locations where office space is available will also be considered. Specific conditions will be provided by the supervisor and must adhere to state and DPHHS policies.

One position is grant funded through June 30, 2027 and the other is Permanent.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary

30.55 - 30.55 Hourly Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Employee Status : Regular Schedule : Full-Time

Number of Openings

2

Job Type

Standard

Shift

Day Job

Travel

Yes, 5 % of the Time

Primary Location

Helena

Other Locations

Billings, Missoula, Miles City, Kalispell, Polson, Havre, Lame Deer, Glasgow, Libby, Hardin, Lewistown, Wolf Point, Anaconda, Butte, Hamilton, Bozeman, Great Falls

Agency

Department of Public Health & Human Services

Union

Montana Federation of Public Employees

Posting Date

Sep 28, 2026, 5:41:39 PM

Closing Date

Ongoing

Required Application Materials

Cover Letter, Resume, References

Contact

Amber Hultin | [e-mail] | 406-444-3136

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.