IT Systems Specialist I — End-User Support & Hardware

Phx Defense; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Phx Defense is seeking an IT Systems Specialist to support internal staff, contractors, and Managed Services customers. The role involves hands-on hardware, software, and networking tasks with a focus on customer service and timely issue resolution.

The candidate should have 1-2 years of helpdesk experience or 3+ years with Security+ certification, plus knowledge of Apple and Windows systems. Strong communication and organizational skills are essential for success in this role.

Qualifications

• 1-2+ years’ experience in computer hardware repair and helpdesk support.
• 3+ years’ experience; possess CompTIA Security+ certificate; intermediate proficiencies.
• Level I and aiming to obtain CompTIA Security+ within 12 months of hire.
• Knowledge of Apple and Windows machines.
• Excellent written and verbal communication skills.
• Attention to detail; organizational skills.
• Good problem-solving skills.

Responsibilities

• Support end users via requests (tickets and verbal).
• Install servers and UPSs into racks; configure and repair laptops/desktops.
• Install operating systems and applications; maintain workstations and network performance.
• Back up data; swap out hardware such as hard drives; keep inventory.
• AD password resets, additions/updates; assist with facility security.
• Document processes; communicate status to users.
• Perform other related duties as assigned.

Skills

Communication

Problem-solving

Attention to detail

Organizational skills

Apple/Windows knowledge

Education

CompTIA Security+ certification

Job description

Phx Defense is seeking an IT Systems Specialist to support internal staff, contractors, and Managed Services customers. The role involves hands-on hardware, software, and networking tasks with a focus on customer service and timely issue resolution.

The candidate should have 1-2 years of helpdesk experience or 3+ years with Security+ certification, plus knowledge of Apple and Windows systems. Strong communication and organizational skills are essential for success in this role.